Photoshop Crash on Windows- Sorry an error occured

New Here ,
Feb 14, 2022 Feb 14, 2022

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Hello Adobe Support i am facing a problem using Photoshop A window appears saying Sorry  <an error occurred> Is there a solution for that !

 

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Adobe Employee ,
Feb 15, 2022 Feb 15, 2022

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Hi there,

Thanks for reaching out. We are sorry about the trouble with Photoshop. We are here to help!

 

Could you please share the version of Photoshop along with the version of Windows (Window key + R > enter WINVER & press OK) on your computer? When does this error show up during launch or any specific task or operation? Have you recently updated Photoshop via Creative Cloud or Windows through windows updates? Have you tried any troubleshooting steps before?

 

In the error window, please click on 'View Report.' Please copy and paste the content of the report here.

Please check this article to troubleshoot most issues, to begin with: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

 

Please let us know if this helps you out!

Regards,

Sameer K

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New Here ,
Feb 16, 2022 Feb 16, 2022

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The translation into Arabic is not understood, is it possible to write the steps in Arabic?

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New Here ,
Feb 22, 2022 Feb 22, 2022

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