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Participating Frequently
February 15, 2022
質問

Photoshop Crash on Windows- Sorry an error occured

  • February 15, 2022
  • 返信数 1.
  • 1168 ビュー

Hello Adobe Support i am facing a problem using Photoshop A window appears saying Sorry  <an error occurred> Is there a solution for that !

 

 

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Sameer K
Community Manager
Community Manager
February 15, 2022

Hi there,

Thanks for reaching out. We are sorry about the trouble with Photoshop. We are here to help!

 

Could you please share the version of Photoshop along with the version of Windows (Window key + R > enter WINVER & press OK) on your computer? When does this error show up during launch or any specific task or operation? Have you recently updated Photoshop via Creative Cloud or Windows through windows updates? Have you tried any troubleshooting steps before?

 

In the error window, please click on 'View Report.' Please copy and paste the content of the report here.

Please check this article to troubleshoot most issues, to begin with: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

 

Please let us know if this helps you out!

Regards,

Sameer K

Participating Frequently
February 16, 2022

The translation into Arabic is not understood, is it possible to write the steps in Arabic?

Participating Frequently
February 22, 2022

؟!