Skip to main content
Participant
July 31, 2022
質問

Photoshop gives me a 7 day trial - I'm already subscribed! How do I get to my PAID copy of PS?

  • July 31, 2022
  • 返信数 2.
  • 1937 ビュー

Photoshop has never asked me to sign in when opening the software for the day...it did today.

 

Now its signed me up for a 7 day free trial!  I'm already a paid user! 

 

How can I get back to my "Original" paid subscription of PS?

このトピックへの返信は締め切られました。

返信数 2

John Waller
Community Expert
Community Expert
July 31, 2022
Participant
August 1, 2022

Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.

jane-e
Community Expert
Community Expert
July 31, 2022

@Prairie Painter 

 

Hi Bruce,

Try the four steps here in order:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Often signing out, then signing back in with the Adobe ID and PW you purchased with is all you need.

 

Jane

 

Participant
August 1, 2022

Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.

jane-e
Community Expert
Community Expert
August 1, 2022

@Prairie Painter wrote:

Thank you for the suggestions and link...I went through everything and nothing changed...even downloaded a Limited Access Repair Tool and got nothing...the tool gave me a Support link and it sent me to a 404 ERROR page...I also logged on and off a couple times but made no difference.


 


Then contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser blocks auto-open for the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

~ Jane