PHOTOSHOP - perpetual license - LOST

Forum|Forum|1 year ago
January 2, 2025
返信数 2.
852 ビュー

Hello, I have a problem with the Photoshop CS5 perpetual license. I had a motherboard failure, after replacing it, installing BIOS and Windows, the perpetual license for the program was lost. Information pops up that the program is already activated on two computers. On one, where it is active - I deactivated it, on the other computer it does not exist, because the motherboard is destroyed and I cannot deactivate it. Support is not able to help me and deactivate it from their level. When writing to virtual help, information pops up that I do not have a license (although in the products tab this license clearly exists and is registered). From the activation / deactivation tab it is also not possible to do it, because there are no activated programs there. I have a boxed, original, perpetual version. How can I fix this? Help!

Windows

magdalenak1343608作成者

Participating Frequently

I think the problem may be in my computer, where I get an error about two activated licenses. I uninstalled from the old computer, deactivated it, and removed traces. It still won't activate on my computer - the same error pops up. However, on the old computer, reactivation went without the slightest problem. Maybe there's another program or a way to check/delete the data in the computer's registry that is responsible for activating Photoshop?

D Fosse

Community Expert

Something's not right here. You were never required to activate Photoshop CS6. It happened automatically! All you ever needed to do was launch the application, then it would activate in the background.

Deactivating, however, was a manual process that had to be initiated by the user (Help > Deactivate). Then you would get a confirmation, "deactivation successful, the application will now close", or something similar. If you didn't get that confirmation, it wasn't deactivated.

magdalenak1343608作成者

Participating Frequently

The motherboard burned out on the computer. It went in for repair. After replacing the motherboard, an error popped up saying that Photoshop could not be activated because it was already activated on two computers. There was no way to turn Photoshop back on and deactivate it because it physically no longer turned on.