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shazam_c
Participant
October 20, 2023
質問

Photoshop-Wacom-Mac keyboard shortcuts won't work while using wacom stylus

  • October 20, 2023
  • 返信数 6.
  • 968 ビュー

Hello, I've been scouring the forums and trying various things to try and solve my problem and nothing has worked yet. I believe this may be a bug between the Wacom Driver and Photoshop in the latest macOS (Sonoma 14.0).

I use Photoshop primarily to paint with my Wacom Cintiq tablet. I'm setting up a new (to me) macbook pro, and when I'm in Photoshop some of the keyboard shortcuts don't work while I'm using the wacom stylus. They do work if I use the mouse. I have uninstalled and reinstalled the wacom drivers and checked security permissions per wacom's instructions (https://support.wacom.com/hc/en-us/articles/17629089706391-Is-there-a-driver-for-macOS-14-Sonoma). I have tried Photoshop 2024 and 2021. The wacom cintiq is connected directly to the macbook via USB-C. The wacom stylus and keyboard shortcuts work in Blender as expected. I haven't loaded preferences or express keys or anything into any of the software, these are all fresh installs (or re-installs, at this point).

I've attached one example image. Pressing shift while drawing (⌘+LMB hold and drag) is supposed to lock the line into a horizontal or vertical. It works if I use the mouse, but not if I use the stylus. The other shortcut I use a lot, that doesn't, work is "⌘+spacebar+LMB hold and drag" to zoom in and out (this one isn't tied to the brush tool, it should work anytime). It works with the mouse. If I try with the stylus, the mouse pointer icon short of flashes the zoom, but not long enough to make it work. The eyedropped ("I") sometimes works with the stylus, sometimes not...

Thanks in advance for your help!
- Shalan


Specs

Macbook Pro (2020 or 2021? this info isn't readily available under "About this Mac" anymore)
macOS Sonoma 14.0 (<- wondering if this is the problem... but there's no way to go back)

2.6 GHz 6-Core Intel Core i7

AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB
16 GB 2667 MHz DDR4


Wacom Cintiq Pro 24 P
Model Number: DTK-2420
Driver 6.4.4-2 (macOS 11 - 14)

Photoshop
I've tried with Ps 2024 (v 25.0) and Ps 2021 (v22.2)

このトピックへの返信は締め切られました。

返信数 6

Jorge Alvariño
Participating Frequently
November 14, 2023

This problem as been solved for me on latest macOS Driver 6.4.4-5 and macos 14.1.1 (23B81)

Jorge Alvariño
Participating Frequently
November 7, 2023

Updated info. 

I have talked to Wacom costumer service and they say it's an addressed bug on latest driver and would be solved on future updates. You can't downgrade to any other driver on macOS 14.0 so, again, too soon to upgrade system on macOS. 

Jorge Alvariño
Participating Frequently
November 7, 2023

This problem is still unresolved for me. Come out of nowhere as i didnt updated anything, and cant solve it using other versions of ps ( tried even the beta photoshop ) and other versions of wacom drivers.

 

 

shazam_c
shazam_c作成者
Participant
November 4, 2023

This problem is still unresolved for me.

I've been looking for workarounds, and finally set up the Express Key Remote that came with my Cintiq. I avoid too many custom things, if possible (the keyboard shortcuts worked fine for me and is more transferrable between different desks/offices), so the remote was still wrapped in plastic. I set it up, and it works with my stylus in Photoshop (the way the keyboard is not working).

Participant
November 4, 2023

Similar issue here. Any actions with the stylus on Wacom tablet using command, shift, option keys in Photoshop don't work. The issue appeared out of nowhere in a middle of the day. Restarting the system didn't work.

 

The issue is not tied to any specific version of Photoshop. MacOS 14.1. Latest Wacom driver.

Jorge Alvariño
Participating Frequently
November 3, 2023

Same problem here found today. 

Cleaned drivers and make new install. Still broken. 
seems like an issue with macOS, driver and photoshop version. 
cintiq 27 works perfectly fine on other software and finder. 
hope they fix this soon as it makes the workflow really hard