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Steven28303133vdx5
Known Participant
June 6, 2023
解決済み

PS 24.4.1 & PS Beta 24.5.0 telling me to update. CC says incompatible with Win10. I'm on Win11

  • June 6, 2023
  • 返信数 3.
  • 3419 ビュー

I've been using PS 24.4.1 and PS Beta 24.5.0 on Windows 11 V 22H2. Mo problems.
Now, a message pops up in Photoshop and tells me to update.
CC shows new versions PS 24.5 and PS Beta 24.6 But both have  "Not Compatible" instead of install.
If I click on that it says I must update Windows 10 to V 22H2.  I'M on Windows 11!
So I can't install any updates.

このトピックへの返信は締め切られました。
解決に役立った回答 Kevin Stohlmeyer

You can try updating your graphics card - it's almost 2 years old.


Updating your GPU may bring it back in line with Compatiblity. It appears there was an update that allowed for 12_1 feature level compatibility back in 2022.

返信数 3

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TROLLBENDER
Inspiring
October 12, 2023

I'm on windows 11 and have a similar issue where it is saying my CPU is not compatible when I KNOW IT IS....

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
June 6, 2023

Hi @Steven28303133vdx5 go to one of your installed Photoshops, Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. It could be that your computer is truly not compatible. Its not just the OS.

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Steven28303133vdx5作成者
Known Participant
June 6, 2023
I'll do that but the current versions are working.
Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert解決！
Community Expert
June 6, 2023

You can try updating your graphics card - it's almost 2 years old.


Updating your GPU may bring it back in line with Compatiblity. It appears there was an update that allowed for 12_1 feature level compatibility back in 2022.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 6, 2023

    try to update your cc desktop app.

     

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