(Win) Photoshop v25.3.1 Crash at launch - Legacy GPUs

[FireBird119]

Tried to use the app since yesterday after the 25.3.1 update was added and then it crashes every time I try to open it, and before I can even access the menu before the error box pops up and then the app crashes again. This has so far occured on earlier versions before the 24. 72 version (at least so far). It could just be my PC not being fully compatiable for the newer versions - however it has done the 25.0 ones before just fine until this new update - any way I can fix this as soon as possible please?

Screenshot example and crash report details included below:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Photoshop" applicationVersion="25.2.0" build="20231121.r.196" source="Windows-Client" crashType="n/a">
<time year="2023" month="12" day="14" hour="17" minute="48" second="38" timeoffset="0" timezone="GMT Standard Time"/>
<user guid="073b9553-1faf-474c-80d3-4ef02d92e6e9"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="24457" machine="Intel(R) Xeon(R) CPU E31245 @ 3.30GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="8" cpuType="8664" cpuFreq="3293 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2108 MB" caption="Intel(R) HD Graphics P3000" description="Intel(R) HD Graphics P3000" driverDate="20160519000000.000000-000" driverVersion="9.17.10.4459" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_010A&#38;SUBSYS_04981028&#38;REV_09&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10umd64.dll,igdumd64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="1024 MB" caption="NVIDIA Quadro 600" description="NVIDIA Quadro 600" driverDate="20180113000000.000000-000" driverVersion="21.21.13.7783" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_0DF8&#38;SUBSYS_083510DE&#38;REV_A1&#92;4&#38;2A30774D&#38;0&#38;0008" installedDisplayDrivers="nvd3dumx.dll,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFEA32F3A07">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFEA32F3A07" symbolname="InitializeSubstanceSuite"/>
<stackStatement index="1" address="0x00007FFEA3288C5E" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFEA32BDFEA" symbolname="InitializeSubstanceSuite"/>
<stackStatement index="3" address="0x00007FFEA3288FAF" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FF733A4FABD" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="5" address="0x00007FF733737A10" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="6" address="0x00007FF7320D488B" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="7" address="0x00007FF7354D3117" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="8" address="0x00007FF7354CD005" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="9" address="0x00007FF7354CCC6A" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="10" address="0x00007FF7354CD3B4" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="11" address="0x00007FFEADFEF1F5" symbolname="napi_unwrap"/>
<stackStatement index="12" address="0x00007FFEAE41160D" symbolname="napi_unwrap"/>
<stackStatement index="13" address="0x00007FFEAE4108A4" symbolname="napi_unwrap"/>
<stackStatement index="14" address="0x00007FFEAE410CDB" symbolname="napi_unwrap"/>
<stackStatement index="15" address="0x00007FFEAE410AF3" symbolname="napi_unwrap"/>
<stackStatement index="16" address="0x00007FFEAE6F1751" symbolname="napi_unwrap"/>
<stackStatement index="17" address="0x0000019F6BFEC4A7" symbolname="unknown"/>
<stackStatement index="18" address="0x0000014142E01599" symbolname="unknown"/>
<stackStatement index="19" address="0x000000CA904D1409" symbolname="unknown"/>
<stackStatement index="20" address="0x0000000700000000" symbolname="unknown"/>
<stackStatement index="21" address="0x0000014142E01669" symbolname="unknown"/>
<stackStatement index="22" address="0x00000151B9DA8511" symbolname="unknown"/>
<stackStatement index="23" address="0x000001919F824171" symbolname="unknown"/>
<stackStatement index="24" address="0x0000001F30D85EC9" symbolname="unknown"/>
<stackStatement index="25" address="0x00000191316BA6C1" symbolname="unknown"/>
<stackStatement index="26" address="0x0000033B3FD429B9" symbolname="unknown"/>
<stackStatement index="27" address="0x000001919F824171" symbolname="unknown"/>
<stackStatement index="28" address="0x00000151B9DA8511" symbolname="unknown"/>
<stackStatement index="29" address="0x000000CA904D1409" symbolname="unknown"/>
<stackStatement index="30" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x00000000FFFFFFFF"/>
<register name="RDX" value="0x0FFFFFFFFFFFFFF0"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000006EEC7FDA50"/>
<register name="RBP" value="0x0000006EEC7FDB50"/>
<register name="RIP" value="0x00007FFEA32F3A07"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
58c15645-5f78-409a-b0ca-0033af0bcafa
</sessionId>
</crashreport>

[Sameer K]

Hey, @FireBird119. Welcome to the Photoshop Community. Thanks for sharing the crash log. It helps.

Here are a few steps that should help you out.

1 - Your machine has two GPUs running drivers from 2016 & 2018. Please check for updates through Nvidia & Intel.

2 - Please set up the Nvidia GPU as the primary GPU for Photoshop.

Please check the content here to follow the steps I have listed above in detail: https://adobe.ly/3RrJ1q0

Let me know how it goes.

Thanks!
Sameer K