Skip to main content
M
Marta_M89
Participant
July 28, 2020
解決済み

Xp-Pen Deco 01 V2 crashes Photoshop and other apps

  • July 28, 2020
  • 返信数 1.
  • 3488 ビュー

Hi,

 

Everytime I use my Xp-Pen Deco 01 V2 with Photoshop or any other Adobe app, the app starts to crash and the adobe loading cursor appears - I left it for even 30 minutes and it was still spinning. 

Why is this happening? How do I fix it?

Thank you

Marta

このトピックへの返信は締め切られました。
解決に役立った回答 nikunj.m

Hi,

I have experienced the same issue under Mac OS X Catalina with the latest versions of Photoshop (21.1+) and the latest Xp-Pen drivers (I am using a Deco-03 tablet). 

As a temporary fix, I have downgraded Photoshop to version 21.0 and I can use the brush again. According to MusicalJealousy, it seems that downgrading the Xp-Pen drivers also solves the problem. So it is not clear to me where does the problem come from...

 


Hi there,

 

We're sorry about the trouble with Photoshop while using the XP-Pen Deco. Please check out the conversation here: https://feedback.photoshop.com/photoshop_family/topics/tablet-pen-lift-causes-photoshop-2020-to-hang-xp-pen-deco-01-v2-macos?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=20597019#reply_20597019

 

Regards,

Nikunj

返信数 1

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
July 29, 2020

Hi Marta,

 

We're sorry about the trouble while using the XP-Pen with Photoshop. Would you mind sharing the version of Photoshop you are using along with your computers operating system?

 

Have you tried uninstalling and re-installing the drivers for the XP-Pen Deco to check if that helps? If not, please try re-installing the drivers to check if that helps. You can also check: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

 

Regards,

Nikunj

    M
    Marta_M89作成者
    Participant
    July 29, 2020

    Hi Nikunj, 

     

    Thank you for helping me.

     

    I'm using Photoshop 2020 - 21.2.1 release and I have a MacBook Pro (15-inch, 2016) - Mac OS Catalina version 10.15.6.

     

    I've tried uninstalling and re-installing the drivers for the XP-Pen Deco but it's not working. 

     

    Thank you 

    Kidnest regards,

    Marta 

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    August 3, 2020

    Hi Marta,

    We're sorry that the issue persists. The XP-Pen tablets are not officially supported. You can try adding the XP-Pen drivers to the Accessibility list for macOS Catalina to check if that helps.

    To do that, go to the System Preferences of your Mac, then Security and Privacy, then select the Privacy tab. Select Accessibility from the list on the left. You can add the drivers to the list by unlocking the window using the lock icon at the bottom right and then clicking the "+" sign.

    契約条件Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices