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Participating Frequently
August 12, 2014
質問

I can't get Imagenomic Portraiture trial to work in Photoshop cc 2014 please help?

  • August 12, 2014
  • 返信数 3.
  • 8035 ビュー

I have previously used the trial successfully but it expired and I deleted it and then bought the Portraiture package only to be told that I have to install the trial and can then only enter the license key. The trial installs successfully ie I get the green tick for successful installation but it does not show up in my Photoshop Filters? I have contacted Imagenomic who are virtually impossible to contact and then are not interested in your problems once they have your money. Can you believe this level of customer service???  So frustrated.

What I have tried:

Quit PS before installation.

Shutdown before and after installation.

Checked System requirements for the software see below, it looks ok to me? ( I see below it is OK for PS CC but PS CC2014 is not specifically mentioned, could this be a problem now bearing in mind that I did get it to work on CC 2014 before?)

Installing via Firefox and via Safari.

My workware: MAcBook Pro OSX 10.9.4

                       Photoshop CC 2014

                       Imagenomic Portraiture trial current trial download version.

                        The trial I am trying to download is : Portraiture Plugin for Adobe Photoshop CS5/CS6/CC 

                                                                                  and Photoshop Elements 11/12 - Mac OS X 10.7/10.8/10.9 v.2.3.3 build 2330

                                                                                  Mac OS X 10.7.x/10.8.x/10.9.x, 1GB RAM, 100MB HDD, 1280x800 min resolution, Photoshop CS5/CS6/CC or Elements 11/12  ( this is the same one that I did

                                                                                  get to work before)

このトピックへの返信は締め切られました。

返信数 3

Participant
May 22, 2016

i have cs3 photoshop but not run imagenomic in cs3

Participant
August 27, 2014

See my post on support dated 8/27.  I hope this is helpful.

Participant
August 26, 2014

I am having a similar issue and wondering if my problem has more to do with Portraiture 2 working on older versions of PS as I believe I may have been running Portraiture 1 before my hard drive crashed.

Participant
August 27, 2014

I did resolve my issue by re-installing Portraiture 2.1. The latest version 2.3 would not run for me as I am still using CS3.  I suspect that when you originally ran the trial version, you, too, were running 2.1.  Contact Ani at support@imageonmic.com for assistance.  I hope this is helpful.