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Noel O. Ward
Participant
April 14, 2021
質問

Photoshop 22.3.1 Upgrade Crashing on Windows 10

  • April 14, 2021
  • 返信数 6.
  • 3601 ビュー

I  have applied the 22.3.1 update via the Creative Cloud App.

I am now unable to run Photoshop as an Error Report dialog box pops up after it opens and when I select one of the options Photoshop closes.

 

I have uninstalled Photoshop, rebooted and reinstalled with the same result.

 

I am running Windows 10 Home - its has all updates applied.

 

Has anyone else seen this and if so have you found a solution?

 

Adobe - do you have a solution?

 

 

 
    このトピックへの返信は締め切られました。

    返信数 6

    L
    lindseym87138128
    Participant
    April 19, 2022

    same problem on same platform. downgrading to 22 worked for me too. ug!! I hate forced upgrades!!

     

    D
    DrXpect
    Participating Frequently
    March 2, 2022

    Crashing all the time.

    Open any PSD (or anything else), screen goes black (comes back after 5 sec). Second display goes black (never comes back).

     

    GPU disabled. Edit - Pref - Performance - [ ] Use Graphic Processor

     

    Adobe, FU!!! Fix your sh**

     

      D
      DrXpect
      Participating Frequently
      March 2, 2022

      Total incompetence!

      For days, PS is crashing!

       

      And it is so slow!!! PS6 is about 10-20x times faster. On everything.

      Indian programmers broke PS 😞 Pathetic

      M
      marwa5EC7
      Participant
      June 12, 2021

      Could you please help me i just finished installing the version 22.3.1 and same error displayed but it was my first time to download it not upgrade

        nikunj.m
        Community Manager
        nikunj.mCommunity Manager
        Community Manager
        June 14, 2021

        Hi,

         

        We're sorry about the trouble due to Photoshop crashing. Would you mind telling us which operating system are you working on? Have you tried updating Photoshop to the latest version (22.4.2) to check if Photoshop still crashes? If not, please try that & let us know how it goes.

         

        Also, if you are using a Windows computer, try launching Photoshop as Administrator by right clicking on the Photoshop icon & selecting the option to Run as administrator to check if that helps.

         

        Regards,

        Nikunj

        J
        jstjohn384@msn.com
        Participant
        April 30, 2021

        I had this problem as well on PC Windows 10 with all updates. Went to Program Files>Adobe>Adobe Photoshop 2021>Plug-ins and removed the Google folder containing a number of plug-ins. Voila - that did the trick! The graphics processor is also disabled. Hope this helps someone.

         

        Regards, John

        cornicj
        cornicj
        Participant
        April 17, 2021

        I, too am having this issue.  How did you install 22.2?  I can uninstall 22.3.1, but I don't know how to install the previous version.  Any help would be appreciated.

         

        ThomasAAT
        ThomasAAT
        Participating Frequently
        April 17, 2021

        Photoshop was updated to v. 22.3.1 but that only made things worse. After the update, Photoshop opens and displays error reporting stating that photoshop encountered a problem and needs to close. Never ending story ...

         

        I manage to downgrade to 22.2 by doing the following: https://helpx.adobe.com/no/download-install/using/install-previous-version.html 

        nikunj.m
        Community Manager
        nikunj.mCommunity Manager
        Community Manager
        April 14, 2021

        Hi,

         

        We're sorry about the trouble with Photoshop 22.3.1 on your Windows machine. Is Photoshop crashing as soon as you launch the application? If you're able to launch Photoshop & the error comes up when you try opening a file, please go to the Preferences of Photoshop, then Performance & disable the option to Use Graphics Processor. Once done, quit & relaunch Photoshop to check if that helps.

         

        You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

        Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

         

        Let us know how it goes!

        Regards,

        Nikunj

        R
        Ricard5DEB
        Participant
        April 14, 2021

        I have exactly the same error descibed avobe. It doesn't let the application launch. Is there any possibility to go downgrade to 22.2 while you fix it? How can I do it?
        Regards,
        Richard

        P
        Production manager 1400
        Participant
        April 14, 2021

        I am having this same exact issue, as well. The error box (same as above) pops up as soon as PS tries to start. It doesn't allow me to do anything at all. I cannot click either of the buttons on the pop-up, nor can I close the window unless I use Ctrl-Alt-Del. I am running Windows 10 Pro and all windows is completely updated. I have also uninstalled and reinstalled PS with the same problem occurring. If there is a way to downgrade until this issue is fixed, as Richard suggested, I would also like to do this.

         

        Thank you,

        Jamie

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