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M
Mike PUNCHKO
Inspiring
June 14, 2021
解決済み

Photoshop CRASHING constantly since update morning of June 14

  • June 14, 2021
  • 返信数 2.
  • 3281 ビュー

Please help. Application freezes (beachball). Deadlines looming. Unistalled, re-installed 3 times. FIX THIS NOW. Thanks.

[Powerbook 2020 M1, Big Sur]

 

このトピックへの返信は締め切られました。
解決に役立った回答 Mike PUNCHKO

You're welcome, @Mike PUNCHKO 

 

Since it's "getting worse", try the Adobe Cleaner tool. It fixes registry problems, corrupt installations, and more. Read this help file first:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then install the last version that worked.

 

Adobe has all the dot releases for the current version (22.4, 22.3, 22.2, etc.) plus the previous full release (21.x). 

 

ProDesign tools has PS 2019 (v. 20) available if you need to go back that far:

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

 

~ Jane

 


Thanks again @jane-e 

I went over the help notes for the Cleaner. They are quite intimidating for a user like me—collecting logs, etc. Soooooo, I simply uninstalled all Adobe apps and Creative Cloud. Then restarted my machine. Then re-installed each app again one-at-a-time. Seems to have worked for now. And auto-update is OFF! 

 

In any case, I appreciate learning about the Cleaner Tool, being able to install older versions, and the process for contacting Adobe Care and leaving feedback for developers. Perhaps, because I'm on an M1, there are still some bugs—especially considering the installation notes on Illustrator, InDesign, etc. about using old Intel-based programming until they are able to update.

 

Kind regards. Be well.

 

返信数 2

M
Mike PUNCHKO作成者
Inspiring
June 14, 2021

Thanks for the suggestion @TheDigitalDog Unfortunately, this hasn't helped.

This is a brand new machine and recently loaded up with CC. Unfortunately, I forgot to turn-off auto-update and it updated this PS this morning. It has not worked since. It was working fine yesterday. Considering cost of my monthly subscription fees for professional use of the applications, this is unacceptable.

TheDigitalDog
TheDigitalDog
Inspiring
June 14, 2021

Try logging into another account (you may need to make one), still crashing? 

Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

You might want to try running a free utility like Onyx: still crashing? 

https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
M
Mike PUNCHKO作成者
Inspiring
June 14, 2021

@TheDigitalDog Are you serious? How much more time do I have to spend trying to fix this? Make another account??? WHO HAS TIME FOR THIS!!! I have work to do. Why UPDATE WITH A BUGGY UPDATE??? WHY does Adobe need an update so frequently??? It was working fine, and now I have to go back to my client to ask for an extension and look for other apps to get my job done.

 

UNACCEPTABLE. NOT HAPPY AT ALL. 

TheDigitalDog
TheDigitalDog
Inspiring
June 14, 2021

First thing to try is resetting Photoshop prefs:

Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
A
Anonymous
June 14, 2021

I have been having the same problem (photoshop freezing and even crashing/restarting my computer) since at least Friday evening. Adobe help has tried resetting preferences, checking the graphics processor, etc. NO ANSWERS. WORK DEADLINES HERE AS WELL. FIX IT.

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