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Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 28, 2020
質問

FAQ: What should I do if Premiere Elements 2020 fails to import HEVC media files in Windows 10?

  • February 28, 2020
  • 返信数 21.
  • 23635 ビュー

We have been receiving reports that Premiere Elements 2020 gives an error while trying to import HEVC files on Windows 10 computers.

 

 

Follow these solutions to fix the problem:

Solution 1:

Install the HEVC video extension on your computer. Follow this article to download the extension, know the system requirements and other important information to enable HEVC decoding on Windows: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html#HEVCvideoextension

 

If the issue persists, go to Solution 2.

 

Solution 2:

Fix the permissions for the plug-in folder by following the video given below:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If these solutions don't work, please contact Adobe support here: https://helpx.adobe.com/contact.html

    このトピックへの返信は締め切られました。

    返信数 21

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    M
    MagnusErik
    Participating Frequently
    April 25, 2020

    What should I do if after following these instructions to the letter, I'm still unable to import HEVC files? The process worked for me once, and the after restarting my machine, it stopped working. Now, even though I've followed the same process as before, I'm unable to get it working again. 
    Do you have any suggestions on how to troubleshoot this on my own?
    The "Adobe support link" you provided does not seem to have a support category for a problem like this (only download, support etc).

      W
      woostigger
      Participant
      April 25, 2020

      Same here.  This instruction is not fixing it.  I am thinking this might have been introduced after allowing an update to premier elements.  Is there anyway I can downgrade back and see if that is the fix.  I have reinstalled HEVC over and over, and followed these instructions over and over as well.

       

      I thought maybe it was my son pulling up adobe elements on his user name that caused it, but now I am at a loss.  This is completely stopped my ability to use the program.  I could really use some help here.  Ive been lurking over a month in hopes it would get fixed.

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