Adobe Premiere Pro 2025 Randomly Shuts Down My PC (64GB RAM)

[ivan__8953]

Hi everyone,

I'm having a serious issue with Adobe Premiere Pro 2025. Every time I use it, my PC randomly shuts down without warning. No error message, no freezing—just a full shutdown as if the power was cut.

My system specs:

64GB RAM

Intel high-end CPU i7

RTX graphics card

Plenty of storage and proper cooling

I've checked temps, drivers, and power supply—everything seems normal. No issues with other software or earlier Premiere versions. It only happens with Premiere Pro 2025.

Is anyone else experiencing this? Any ideas on what might be causing it?

Thanks in advance for your help!

[IanB_360]

Hi @ivan__8953 
Which version of Windows are you using? And is the entire computer crashing and shutting down completely? 
Here to help

Ian

[ivan__8953]

I'm currently using Windows 11, version 24H2. While working in Premiere Pro 2025, my computer shuts down completely after some time during editing.

This issue only occurs with Premiere Pro; all other Adobe Creative Cloud applications are working fine without any problems.

Do you need feedback on the type of GPU I use?

[ivan__8953]

Please let me know if you need more feedback on my system.

[MyerPj]

Yes, better to have actual specs, rather than 'high-end', so numbers to go along with it, including the actual PP version from the HELP/About screen.

Info needed for a bug / tech support

[ivan__8953]

The specs of my system

Model: Dell Alienware m15 r6
Processor: Intel CPU i7 Gen 11
GPU: NVIDIA GeForce RTX 3070 GPU
Driver Display: Intel UHD Graphics (This one might be the causing this problem)
Storage: 2Tbs
OS: Windows 11, version 24H2
Adobe Premiere Pro version: 25.2.3 Build 4

If you need more feedback just let me know

[MyerPj]

Yes, thanks. Why do you suspect the Intel video driver?

For my 12th gen, the current intel driver is: 32.0.101.6739, I have 6734 installed.

I have the Nvidia driver 32.0.15.7602

You can see this from Device manager/Display adapters

[ivan__8953]

I think that one might be causing a strange conflict on my system—it's shutting down my computer as if the power was suddenly cut. There should only be one GPU installed, right?"

I have NVIDIA 32.0.15.7602

[IanB_360]

Hi @ivan__8953 how much storage space do you have free on the system? It is a total of 2TB correct? Is this the Gaming Laptop Dell Alienware m15 r6? If so then you have the integrated Intel UHD Graphics card plus the RTX 3070 GPU. Can you recall what the first version of Premiere Pro you were on when your system started to behave like this?

Here to Help
Ian 

[ivan__8953]

Right now I have 1.81Tb free space available 

Yes it is a gaming laptop Alienware m15 r6 with 64 gbs of ram

I don't recall exactly which version but I've been this way since last month.

Is it ok to have two GPUs? one from INTEL and other from NVIDIA??

[MyerPj]

It should be OK to have the two GPUs. Many desktops have them now, including mine. However, it may be different with a Laptop. You can go into your bios and disable the Intel GPU. Then you test and see how it goes without it.

Also, in Device manager you can disable that Display Adapter. Right-click the start-button and select Device manager from there.

[Stan Jones]

@ivan__8953,

Thanks for being responsive to requests for more information.

I would now look for Windows event logs to see if it has recorded any errors you can follow up. Can anyone provide guidance on what to look for.

@IanB_360, are there PR logs that might be useful? I'm recalling that abrupt crashes not leave any logs.

I would restart the laptop, open PR, create a new test project, and then let it sit there for an hour. Does it crash?

If not, add some clips, make a sequence, and edit for a while. What happens?

Stan

[ivan__8953]

Today I tried to edit a video but it kept crashing and shutting down my computer. I don't know the reason for it unless it a codec problem too??? I'm very puzzle with this behavior

[ivan__8953]

It seems my problem got ignorned.... oh well

[MyerPj]

I see three people have responded here. One an Adobe Employee. These kind of problems typically are something on your setup / computer that is the problem. It would be easier if we could just say, 'hey, it's this...' but usually it's something on your end. Can you give anymore clues? Since you suggested it might be your igpu, did you try removing it in Bios or Device Manager as I suggested?

[Rach McIntire]

Hi @ivan__8953, 
When you restart Premiere after a crash, do you get a pop-up window to send a crash report to Adobe?  If you do, I can try to look up what is causing your crash with your email (please DM, do not post it here).  When you say it's only happening in Premiere 2025, was it working fine in an earlier version, and did it start crashing after an update?

[ivan__8953]

No, I don’t get any crash report pop-up when restarting Premiere after the crash. And yes, it was working fine in the earlier version—everything went downhill after updating to the latest version. It’s been crashing constantly and shutting down my computer ever since.