Adobe Premiere Update 23.4 Crashes at Start Up

[The Lost Pixel]

It does not run at all.. crashes. As you can see in the attached screen shot. So I had to go back to 23.3 to continue using the Premiere

[Benson Creative]

That worked for me! Thanks. I had an old version of Blackmagic Desktop Video (from 2018) installed on my PC. I don't use it, so I uninstalled it. I rebooted and installed the three apps that were crashing (Premiere Pro, After Effects and Media Encoder 23.4) All three work great now.

[The Lost Pixel]

AMAZING ! Updating the Blackmagic Design Desktop Video did the trick !! Thank you so much @jstrawn !!!

[ken_sc]

You're most welcome, @jstraw , and thank you too. 🙂

[jstrawn]

I'm just glad the 23.4 versions of our apps can be used again by you. Please, if you see or hear of others crashing Pr, Ae or Me on win after updating to 23.4, point them the "Correct Answer" on this thread.

[billysteel]

Hi jstrawn, I jsut wanted to add to this that this fix doesn't work for me. I'm running a Mac, and today set up Premiere 23.4 on a brand new MacBook Air, it has never had Blackmagic plugins installed on it, and it also crashed when I try to open 23.4. I am now running two Mac laptops for my company, a MacBook Pro and the new MacBook Air, and neither can run 23.4, but I've been having some success with using the Beta. However it seems that we can't get the Beta versions to open/create/or convert Team Projects, so certainly not all running smoothly. Are there any updates from Adobe for when a 23.5 may get released? Thanks!

[jstrawn]

@billysteel Sorry to hear that. The problem we identified here was pretty clearly Win-only and caused by a codec dll installed by the Blackmagic Desktop Video software. So it sounds like you are experiencing a separate problem. We have been seeing other recent crash reports caused by 3rd party plugins. It might be good to take a look at what sort of plugins you may have installed locally and consider removing some of them if possible.

As for the Pr 23.5 release, I'm not sure when it will go live, but it should be fairly soon... like days or weeks but not months. In the meantime, Pr 23.5 and 23.6 Beta builds are now available via the CC Desktop App. They can co-exist with your current public version(s) so it's a good way to look ahead for a possible fix. I recommend using only test projects with Beta builds though.

[erono6468563]

this is not just a windows problem.  I am crashing 20 times a day just simply opening team projects

[jstrawn]

@erono6468563 I took a look at your crash logs. They are consistent with a known Team Projects problem and should be fixed in 23.5. That release should be out soon, and if you don't want to wait you can always install the latest beta build, which can co-exist with public versions.

[erono6468563]

this is amazing!  I am so happy with these changes.. and "Mirror OS Directory on import" is my favorite thing in the world!!! thank you.

[randallb375]

Same here. Crashes on startup. Mac OS 11.7.6. Tried the Beta Diagnostics and removed Prefs. Now it won't open at all.

[Candela30551264hbiy]

no esta funcionando. enuncia un dvcore que no logra encontrar, o ha desinstalado. Por favor, podran reponer la version anterior hasta poder solucionar esta version deficiente? Gracias

[mtfotog]

jstrawn....this was the fix I needed! I was very frustrated on this issue and once I updated the Desktop video to 12.4, everything went back to working as normal on my Windows machine. Thank you!

[frédérich50304346]

I finally found the solution (for me at least). I just updated my "Blackmagic video desktop" software. That was the problem, so you know. Thx jstrawn

[default7phclon93ega]

The Blackmagic Design Desktop Video update solved this issue for me. Thank you! I was pulling my hair out.

[RockstarBruski]

Not sure if this will get seen in this thread but it's been since May 2023 and I still can't run any Premiere version newere than v23.3  I've tried all updates individually 23.4 through 24.1 and all versions newere than 23.3 still crash at launch.  I'm running windows 10 fully updated and my nvidia card is fully updated as well. I do not have any black magic installed.  I've clicked send crash reports on each crash, ran the adobe diagnostic after each craash and no joy.  My premiere just reneewd in Decemeber 2023 and automatically charged my credit card so I'm not sure how I feel about this non working situation while I'm still paying money for the creative cloud subscription. 😞

[MyerPj]

Bruski, most people arent having problems like that. You're going to have to give more info on your setup, hardware and software. Any overclocks on your rig? Running any HUD software? Odd things like that? Did you clear your cache, reset preferences, etc... Your should start your own thread.

[ktowncarguy]

Removing Blackmagic Desktop video fixed mine!!!