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Export to Media encoder has stopped working

Community Beginner ,
May 30, 2024 May 30, 2024

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Trying to export sequence to media encoder but media encoder does not launch. No error messages just a complete failure to lauch media encoder. Everything previously worked fine but has simply stopped working. It seems to possibly be a dll issue but cannot find a fix anywhere.

Premiere version is 24.4.1.

I Have tried uninstalling premiere and media encoder via creative cloud and reinstalling but to no avail.

I have also Tried stopping antivirus in case it was interferring but no change.

We are mid offline on a 1 hour doc and so need to fix this quickly if poss so any help much appreciated.

I know I can bring the sequence in from media encoder but not as good as exporting from premiere.

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correct answers 1 Pinned Reply

Adobe Employee , May 30, 2024 May 30, 2024

Hello @markw25280830m,

Thanks for creating this bug report. The team might need more info about your system and media. Can you provide that? How do I write a bug report?

 

I hope we can help you with this issue ASAP.

 

Thanks,
Kevin

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Adobe Employee ,
May 30, 2024 May 30, 2024

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Hello @markw25280830m,

Thanks for creating this bug report. The team might need more info about your system and media. Can you provide that? How do I write a bug report?

 

I hope we can help you with this issue ASAP.

 

Thanks,
Kevin

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Community Beginner ,
May 31, 2024 May 31, 2024

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  • Issue - Export to Media Encoder does not work Media Encoder does mnot launch. Was working on system but has now stoipped working
  • Adobe Premiere Pro version number: 24.4.1 build 2
  • Operating system - Windows 11 64bitComputer info 1.pngComputer info 2.pngComputer info 3.png
  • System Info: See above
  • Drive attached USB 3
  • Video format: not relevant as encoder does not launch whatever file format is in timeline
  • Workflow details: Simple timeline containing one video track and two audio tracks
  • Steps to reproduce - Timeline Active, Export Media, Export to Media Encoder
  • Expected result - Media Encoder should launch
  • Actual result -  encoder fails to lauch sometimes but not always see message saying exporting to media encoder but media encoder fails to launch

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Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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I submitted the bug report as requested but have heard nothing further. Any update?

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Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

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Hi @markw25280830,

I got your note. Thanks for that. I apologize that the team has not gotten back to you yet. We may get better traction on the Media Encoder bugs forum. Before that, I sent the engineering team this thread. I hope they can either reproduce the bug or provide a solution. Please allow a little more time for their response. I apologize for this delay.

 

In the meantime, you could also reach out to Adobe Support. The best way to do that is to click here: https://helpx.adobe.com/contact.html

 

The chat pod button is in the lower-right corner. Click that. After answering some questions, you will be presented with the option to get an agent to respond. Do that, but ask for an agent from the "video queue" (important). They can work one-on-one with you to solve such issues. Sorry for the frustration on this bug. If they find a fix, please return with the solution if you have time so that others may benefit. That would be appreciated!

 

Take care, and have a great weekend.

 

Thanks,

Kevin

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Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

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Hi @markw25280830,

The engineering team has asked for any log files you can provide. Information on where to find them is here: https://helpx.adobe.com/media-encoder/using/log-files.html.

 

I hope the log files might provide a solution. Feel free to PM me any links.

Thanks,
Kevin

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Please try launching AME first. Then try to send the job over.

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Community Beginner ,
Jun 10, 2024 Jun 10, 2024

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Thanks, but been there done that. My feeling is it is a dll problem within Premiere. At bit weird that a feature that previously had worked has stopped working, with no harware or configuration changes.

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Hi @markw25280830,

With .dll issues, have you updated Windows Runtime lately? That can solve issues like that.

 

Cheers,
Kevin

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