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P: Clips disappear on Timeline, Does anyone else have this issue with the new update?

Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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UPDATE: 11-1-24
 
We believe that there is a potential fix in beta version 25.2.0 build 3 or higher.  Please update and let us know.  Thank you for your patience and help resolving this issue.
 
UPDATE: 10-31-24
This is currently a Known Issues we will be providing updates when we know more.  Thank you for your patience.

MEDIA DOES NOT DISPLAY ON THE TIMELINE ON WINDOWS SYSTEMS

On Windows, if a custom scale factor is set in System > Display, media does not display on the Premiere Pro timeline. We are working to fix this issue in an updated version of Premiere Pro. Two workarounds are available:

  1. In Windows, turn off custom scaling and use one of the standard scaling options, or 
  2. In Premiere Pro, turn off GPU-accelerated UI rendering in Preferences > General.
 
 
Does anyone else have this issue with the new update?
Nvidia is up to date and everything else works fine i PP...
Can´t find whats wrong....

Video of the problem.

Bug Acknowledged
TOPICS
Editing and playback , Performance or Stability

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correct answers 1 Correct answer

Adobe Employee , Nov 12, 2024 Nov 12, 2024

This problem has been fixed internally and will be released with the next public version of Premiere Pro (Pr 25.1). If you don't want to wait for that, you can see the fix in a recent Public Beta build of Pr 25.2 (build 005 or higher). Also, you can turn off custom scaling (115%) in Windows display settings to avoid the problem altogether.

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correct answers 2 Pinned Replies

Adobe Employee , Oct 21, 2024 Oct 21, 2024

Hi @damiank63633955,

Welcome to the bugs forum. Please give the team full details. See, How do I write a bug report?

 

I hope the team can assist you soon. Sorry for the issue.

 

Thanks,
Kevin

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Adobe Employee , Nov 01, 2024 Nov 01, 2024
We believe that there is a potential fix in beta version 25.2.0 build 3 or higher.  
Please update and let us know.  Thank you for your patience and help resolving this issue.

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127 Comments
Community Expert ,
Nov 17, 2024 Nov 17, 2024

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Hello!

It may have already been resolved,
For those of you who haven't solved it yet, I'll write down the solution I found!

Here's what my machine looks like
Windows 10 Pro
Intel(R) Xeon(R) Gold 5218R CPU @ 2.10GHz 2.10 GHz (2 processors)
RAM:192 GB 
2 NVIDIA GeForce RTX 3060
Monitor: LC49G95T (SAMSUNG 49 Odyssey G9)
It's a feeling.


I also had this problem from the beginning, and the layers came and went.
I was very disappointed that I couldn't use 2025.
The solution was very simple!


If you are using a machine that has this problem, you can use it in your monitor settings
Didn't you change the display size of the screen?

If the recommended size for your display is
It's 5120x1440 pixel.
I installed the monitor a little farther away, so I used custom scaling.
I set it to 115% and enlarged it.

If we simply set this back to 100%... All solved!
It seems that this problem can be solved by scaling the screen display to 100%!
I don't think it's because of the machine specs!

If you are having trouble, please give it a try!!!

JERO

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Explorer ,
Nov 20, 2024 Nov 20, 2024

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thank you This worked for me!

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