P: Glitchy Video in Timeline

[eegriff]

After I upgraded to 24.4 several days ago, I can no longer edit MXF video files. The video in the timeline is glitchy, with pixelated blocks displayed whenever something moves in the scene. The glitches are exported in the final render, so it’s not a temporary or display-only issue. (If I render the MXF to MP4 with HandBreak, there are no glitches in the output, so I think the MXF container is OK.) My camera is unchanged and I’ve used this workflow hundreds of times. I went back to an editing session from before the 24.5 upgrade and all is fine–no glitches. I cleared the cache, rebooted my Mac, checked the sequence settings, but nothing helps.

[jay from jam-AV]

still glitching

[jamieclarke]

Hi @jay from jam-AV - Can you elaborate on what you are experiencing?  Are you saying that you are still receiving frame recursion errors?  Can you post you Premiere Pro version and specs of files please.

[Vinchester]

I was trying all of suggested steps, and still have problem.

[vic.msl]

It's been a while I've been encountering this problem with different footage/different formats only on PGM and only while I'm playing, when I pause the glitch stops, doesn't show on export as well.

I'm using Premiere 24.6.1 (build 2), GPU RTX 4070, CPU Ryzen 9 7900, 64GB of memory, 3tb storage (NVME). Has anyone encountered it or knows how to solve it? 

[jamieclarke]

Hi @vic.msl - Can you go to settings under Media and uncheck the boxes "h.264/HEVC hardware accelerated decoding" and "H.264/HEVC hardware accelerated encoding" , Quit and Restart Premiere Pro and Please let us know if that helps your issue.

[vic.msl]

Hey @jamieclarke still not working.

[Tommy24057098668n]

@jamieclarke We already did, as stated was in my previous message. In the timeline you get glitches and artificats on specific clips. If you stay on the frame and keep it for 5 seconds the artifacts and glitches disappear. But then after a new scroll through the timeline you get new glitches. 

It's always the same clips that get the glitches in the beta and previous releases.

[doobysquish]

I am a wedding videographer and I've noticed this glitching is now happening on long exports as well as even short exports.

I use three cameras: Sony FX3, FX6, A7IV. The footage from FX3 and A7IV are XAVC-HS 10-bit S-log3.Cine MP4, the footage from FX6 is XAVC-L 8-bit  S-Log3.cine MXF. I generate quarter-size ProRes proxies for all clips prior to editing. 

I utilize multi-cam sequences within my video sequences. 

My computer specs:

Windows 10 Pro

Intel i9-9900k 3.6Ghz

64gb Ram

Nvidia RTX 3060 Ti 

Premiere Pro 24.6.1 (Build 2)

Media Encoder 24.6.1

Footage is located on a Samsung 4TB 990 Pro M.2 SSD within Dropbox Desktop.

The footage plays and appears fine (even without proxies enabled) in Premiere pro playback as well as outside Premiere Pro on the hard drive, but when I render (using CBR and VBR), occasionally the footage will contain crazy artifacts, mostly only on the FX6 MXF footage. See attached screenshot for example. This glitching occurs multiple times throughout certain areas of renders.

I tried trashing preferences, cache, restarts, etc. The only solve was downgrading to 2023. Please fix this crazy bug or let me know of a solution.

Thank you.

[klaus_bvm]

Hello Comunity,

after changing my premiere and mediaencoder settings to that on the following picture, no more pixelating occurs:

Hope, the setting screens aren't different in the englisch version.

[Edit 14]

Hello everyone.
I am trying to export a video that I shot on a bunch of different cameras. But no matter what I do (I even tried reinstalling windows) they won't export "correctly" if you will. The video I am trying to make has 6 different angles, and two of them are from, a Sony FS5 (.mxf files) and they both have the same exporting issues (shown in the picture). I get no error messeges about frames not rendering or anything like that, and I know its not a cache problem, cause I justs reinstalled windows. It's the same when I export from Media Encoder, and it only started within the last two updates of Premiere I believe. I am sitting on a powerfull machine with a 3070 graphics card, and 16 gigs of RAM.  i7 something.

I have exported in mfx op1a and h264, and get errors no matter what. 

Please someone gimmi a fix for this, I have a deadline closing in.

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

[Peru Bob]

Try turning off Hardware encoding in the Video tab of the export settings.

[Jessdesign]

I also have glitches on playback and color scopes (similar but not identical to yours) with various versions of premiere pro posted here https://community.adobe.com/t5/premiere-pro-bugs/sonoma-14-6-1-amp-sequoia-15-0-playback-issues-and-...

[Radim37046208zysv]

So, I tried it and just after half an hour glitches have appeared again... Yes, so far there aren't any frame recursion errors but because of these glitches my ordinary work isn't possible. So annoying... still.

And it is very interesting when I replaced glitched mxf clip with a converted clip to mp4 (in HandBrake) the problem is gone. So I'll probably have to convert all mxf clips to mp4 and start with my project all over again...

I used last beta version of Adobe Premiere Pro.

Lenovo Legion

AMD Ryzen 5 4600H with Radeon Graphics

NVIDIA GeForce RTX 2060 (with last studio driver)

The source data are on an extended ssd drive. But when I tried to link mxf files which were on internal ssd drive it was exactly the same.

[Gui21952322u6ph]

Can somebody please explain why this is happening after I import my clip into timeline and tell me how to solve it? The frame gets all distorted and destroyed. It's not a camera thing, because the original file is intact. I've searched it online, but couldn't get any solution. I took it out the adjustment layer area, which has color grading only, thinking it would be the cause, but I guess it's not. There's no effect set into the clip whatsoever. It was filmed in 4K and the sequence is in 1080p. And it keeps like this after exporting.

[IanB_360]

Sorry you are experiencing this issue, and thank you for taking your time to file a bug report. We would like to help figure this out with you. The team would just need a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look. Some of the things to let us know include which version of Premiere Pro are you using, what is the file type you are importing, and your laptop or desktop specs. 

Thank you again for filing a bug report. We know your time is valuable and look forward to helping you solve this matter.

Ian

[Gui21952322u6ph]

OK, thank you.

Here I go:

• Adobe Premiere Pro 24.3.0 (build 59)
• Operating system - Windows 11 Home version 23H2
• System Info:

  • CPU: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

  • GPU: NVIDIA GeForce GTX 1650

  • RAM: 8,00 GB (usable: 7,83 GB)

  • SSD 475 GB

• Video format: XAVC S 4K 4:2:0 8-bit, 30p 100M, NTSC
• Workflow details: Sequence is set to 1080 x 1920 - 23,976 fps - Color space: Rec. 709
• Steps to reproduce - Although filmed in 4K 24 fps, the clip is slowed to 50%.
  
• Expected result - The pixels should be at their right places.
• Actual result -  Some frames got destroyed and the pixels were out of place, with some kind of phantom effect that was not intentional.

I hope I gave all the information needed.

[Owsibelle]

I am editing a project with a mixture of H264 videos files, and MXF video files.
I either have 1- the 'unable to retrieve frame problem', or 2- The 'glitch appears on screen on exported video' problem.

The 1st problem, it caused failure in export, or it would just export as black screen. I managed to fix that by renaming the source file of the MXF footage and just relink.

The 2nd problem I can't seem to solve. Everytime I restart premiere and try to reexport the glitchy MXF footage problem, the exported file just shows up with the glitch at differents times of the same footage again and again.

Other editors I know have also faced this problem with the 2024 version of Premiere Pro.
Hope Adobe can fix this in the next update. Thanks.

[jamieclarke]

Hi @Owsibelle - can you let us know your cpu specs.  There are two different glitches that we are seeing and investigating one is related to Intel Macs and the other is related to MXF.  We have fixed the frame substitution errors in beta version 25 so if you want to try the beta and let us know if that helps your issue that would be appreciated.

[Editor34072925om36]

I just finished a big project with MXF files, they seem to edit fine but the artifacts show up at random times. I'm still not sure how I'll get this exported without the aritfacts showing up somewhere in the 104 minute project. 

[R Neil Haugen]

Could you do a quick test in the 25.x public beta? As that will ship as the new current verision a week from now on the 14th, start of Adobe MAX.

It installs separately from any current PrPro installs so it's not an either/or thing.

[IslandFox]

The ONLY solution that has made my footage usable has been transferring it from my NAS network hard drive to a USB-C SSD. I suspect there’s an issue with how the MXF files are being read over the network, possibly related to permissions. I've tried everything: running as admin, tweaking countless settings, reinstalling, using various versions of Premiere 24, and more. I know how frustrating those extra seconds per frame can be, adding up to a significant loss in time and productivity. Adobe, please sort this out—I’d rather not have to fully switch to DaVinci Resolve.

[R Neil Haugen]

Did you test on the 25.x public beta?

They've made many changes there, including the entire image data/color-handling process. And it will become the 'shipping version' in a week from now, first day of Adobe MAX.

[Fabian23541453e4k8]

I can no longer use MXF Files in Premiere Pro with Windows. The program crashes each time after a few seconds. I convert the MXF Files all to MP4 and lose quality.

[jamieclarke]

Hi @Fabian23541453e4k8 - Can you let us know your computer specs?  Can you try using the beta and see if it helps your issue, you can find it in the Creative cloud desktop app under the beta section.