• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
24

P: Morph Cut causing Premiere Pro to crash every time. Help!

Community Beginner ,
Jan 20, 2024 Jan 20, 2024

Copy link to clipboard

Copied

I have been using the Morph Cut effect in my edits in Premiere Pro for years, with no real problems.

 

Since I installed Premiere Pro 2024 (24.1), every time I bring a morph cut to a sequence, the program crashes. I've tried multiple different ways, like creating a completely new sequence and pasting the shots there and then using morph cut, and nothing works.

I've decided to roll back to Premiere 2023 for now. I even tried using the latest Beta version, and it still crashes.

Does anyone have a solution?

Bug Fixed

Views

17.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Nov 04, 2024 Nov 04, 2024

Morph Cut seems to work fine in the Beta version of Premiere. If I work on something that could do with some Morph Cuts, I'll leave them till the end of the edit and make a separate Beta project just to apply the Morph Cuts.

Votes

Translate

Translate

correct answers 4 Pinned Replies

Adobe Employee , Apr 22, 2024 Apr 22, 2024

Hi @Thomas2292245005c8 ,

 

This issue has been fixed in Beta, could you please try it out with the latest Beta?

 

Thanks,

Maanvig

Votes

Translate

Translate
Adobe Employee , Apr 26, 2024 Apr 26, 2024

Hello @vishals2588 ,

 

Thanks for checking back. Could you please share a sample project for reproducing the issue at our end: https://helpx.adobe.com/creative-cloud/help/share.html
Please share the system configuration now that you're facing this issue as well.This is the fix for Mac Intel related configuration.

 

Thanks,

MaanviG

Votes

Translate

Translate
Adobe Employee , Sep 05, 2024 Sep 05, 2024

Hi @Thomas2292245005c8 ,

 

Could you please try to test this behavior by cleaning up the Cache on Premiere Pro, and please test in the latest beta build PrPro 25.0, share your feedback. If the issue persists, please let us know about it, we might need the sample project to reproduce this crash.

 

Thanks,

Maanvig

Votes

Translate

Translate
Adobe Employee , Nov 15, 2024 Nov 15, 2024

updating status

Status Fixed

Votes

Translate

Translate
replies 269 Replies 269
269 Comments
Community Beginner ,
Feb 02, 2024 Feb 02, 2024

Copy link to clipboard

Copied

Same problem here since updating to Premiere 2024.
iMac 2020
3,8 GHz Intel Core i7 8 cœurs
AMD Radeon Pro 5700 8 Go
32 Go 2667 MHz DDR4
Sonoma 14,2,1


Votes

Translate

Translate

Report

Report
Explorer ,
Feb 02, 2024 Feb 02, 2024

Copy link to clipboard

Copied

Same issue adding Morph Cut to my timeline after Premiere Pro 24.

Screenshot 2024-02-02 at 12.15.25.png

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 02, 2024 Feb 02, 2024

Copy link to clipboard

Copied

Also opening any project with a morph cut in it crashes instantly. Unfortunately, it's a transition I use a lot. 😫

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 02, 2024 Feb 02, 2024

Copy link to clipboard

Copied

I am on with support now. First, this is a known issue and they are working to have it fixed in the next release.

I was asked to download beta 24.3 and test, but had the same result: Instant crash with morph cut.

I was asked to rollback to 24.0, but declined because I cannot delete the current version and settings.

I was given a link to download 24.0 that will simultaneously install, and gave it a go. SUCCESS

 

(Mod note: Link from support is removed. Please do not share this link, it is for your use only).

 

I'm not sure how simultaneous the install was as 24.3 seems gone, but everything seems to be working.

I was asked not to update the app until the next release.

Hope that helps someone.

 

Cheers,

Charlie

 

Mod note: Edited for content.

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 02, 2024 Feb 02, 2024

Copy link to clipboard

Copied

See my above reply to myself for what worked for me. Hopefully it works for you too.

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 02, 2024 Feb 02, 2024

Copy link to clipboard

Copied

Carlos, see my above reply to myself for what worked for me. Hopefully it works for you too.

Votes

Translate

Translate

Report

Report
New Here ,
Feb 05, 2024 Feb 05, 2024

Copy link to clipboard

Copied

Same.

Votes

Translate

Translate

Report

Report
Community Expert ,
Feb 05, 2024 Feb 05, 2024

Copy link to clipboard

Copied

@creative arcade this is an old thread : locked.

Start a new one.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 07, 2024 Feb 07, 2024

Copy link to clipboard

Copied

Its 2024 !! and Premiere pro is still crashing when morph cuts is used!! I am not even able to delete the morph transition, when I open the recovered file, it keeps crashing each time I open the prject file!

Votes

Translate

Translate

Report

Report
LEGEND ,
Feb 07, 2024 Feb 07, 2024

Copy link to clipboard

Copied

If it's crashing on opening the project,  that project has corruption in it.

 

Create a new project. In MediaBrowser select the previous project, and Import the assets of that project. If would import the sequences one at a time, as a corrupt sequence might be the issue here.

 

Remember both project files and sequences are only metadata files ... data about data.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 07, 2024 Feb 07, 2024

Copy link to clipboard

Copied

I have got the same issues: In the Beta version and in the normal version. What to do?

Votes

Translate

Translate

Report

Report
Enthusiast ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

I have the same issue. Zero crashes until I tried morph cut. I dont believe the project is corrupt. its morph cut that is causing the issue. I'm trying to put on a nested clip. the nest is 4k footage. but I have the proxy button on

Votes

Translate

Translate

Report

Report
Enthusiast ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

just curious are you using 4k footage with proxies like me?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Thanks!

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

No. Just HD.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Thanks!. I tried this, but it still kept crashing.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

I installed the 2023 version of Premiere pro back again. and it doesn't crash anymore. 

Votes

Translate

Translate

Report

Report
Enthusiast ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

tried what?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Sorry, the first two replies were meant for R Neil Hayden. But for some weird reason, each time I reply to his message, it drops on yours. 
in any case I installed the 2023 premiere pro back again, and the morph cuts works without any crashes. 

Votes

Translate

Translate

Report

Report
Enthusiast ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

i tried beta just like you and got a crash too. so i installed premiere 2023 just like you said. testing it out now.

Votes

Translate

Translate

Report

Report
Enthusiast ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

yup, same thing here. morph cut doesnt crash my premiere 2023. clearly a bug in 2024 version

Votes

Translate

Translate

Report

Report
LEGEND ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

I think I've seen something about that it another thread.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 16, 2024 Feb 16, 2024

Copy link to clipboard

Copied

Hi there!

Sorry about the crash, and thanks for sharing more information. Screen recording may cause performance issues because of the variable frame rate. You can try transcoding your screen-recorded footage by using HandBrake and see if that helps. Also, could you reset preferences and check if that brings any change? 

 

Let us know.

Thanks,

KR

Votes

Translate

Translate

Report

Report
Community Expert ,
Feb 16, 2024 Feb 16, 2024

Copy link to clipboard

Copied

More about VFR:

 

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

Votes

Translate

Translate

Report

Report
New Here ,
Feb 16, 2024 Feb 16, 2024

Copy link to clipboard

Copied

Had the same problem. Rolled back to 24.0.3 (in Creative Cloud, select the three dots under Premiere in Apps, other versions, install 24.0.3) and problem gone. 24.1 is bugged.

Votes

Translate

Translate

Report

Report