P: Premiere Pro 24 issue with the GPU on Macbooks Video Preview

[maxp45543188]

This is happening on all of my premiere pro projects. Started when I updated to Premiere 2024. When I look at a video in either source or the timeline, it glitches (see photo). I haven't found anyway to view my footage. The only way to see the real video is by playing the video. This makes it impossible to color correct or colorgrade footage. Please help fix this, it basically is preventing me from editing. 

Premiere Pro 24.3

2019 MacBook MacOS Sonoma 14.4.1

[hairolfitri]

Hey guys. Got a recurring issue with my Premiere Pro that's only started surfacing about a month ago.

A few minutes after I open up my project file and start editing, the program and source monitors begin glitching (like seriously glitching). When I start to playback my timeline, the program monitor will go back to looking like normal (while the source monitor is still glitching), but when I pause the playback, it will start glitching again. If I save my project, restart the app and reopen the file, everything will play fine again — until a few minutes into my edit, and then the problem repeats.

To provide more context:

- It's happening with all my project files, not just one.

- My source footage are mostly H264 MP4 files, MOV files or PSD files.

- The exported file plays fine.

- It glitches regardless if I have my SSD or any other external harddisks plugged.

- I have enough disk space on my laptop (22GB) to run the app fine.

- I'm using Premiere Pro Version 23.6.0 (Build 65) on a MacBook Pro running MacOS Sonoma (Version 14.4.1).

Please help, it's becoming a bother having to restart my app every time this happens! 

[hairolfitri]

This is what the glitch looks like. (Sorry, I forgot to attach this to the main post.

[Matt355060660208]

Please help: I was editing a project with footage from ARRI AlexaMini LF MXF files. They are not transcoded but just brought in as is. The project worked fine for two days and then randomly the the two viewer windows would show black and white noise anytime the player was stopped or paused. If I scrub through the footage it shows fine but the moment it stops it shows the noise.

I changed the project render settings to software only and it fixed it but now the rendering and exporting takes FOREVER and performance is incredibly slow. I would much rather use the GPU-accelerated render settings but not sure why that noise just showed up or what I can do to fix it?

My specs are - Mac OS Sonoma 2.4 GHz 8-Core Intel Core i9

Graphics - AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB

Memory - 64 GB 2667 MHz DDR4

[R Neil Haugen]

Look for other posts about monitor issues on Macs, as there have been a few here.

[Matt355060660208]

This isn't a monitor issue that I know of. Playing the footage on other apps and on multiple monitors connected to my mac do not produce the same results. It's only within premiere pro windows.

[R Neil Haugen]

As noted, check the forum. There's been other identical posts.

[Pedro Deltell Colomer]

[R Neil Haugen]

There are a number of posts I think all from Mac users about this type of thing on the forum recently. So look around a bit.

[Pedro Deltell Colomer]

ok, thanks

[iaaaaaaaaan_gan]

Hello Adobe Community,

I'm dealing with a frustrating display glitch in Premiere Pro's Program Monitor. The screen displays significant distortion when idle, but this glitch clears up during playback and returns once playback is stopped (attached image for reference).

Here are some steps I've tried:

• Updated to the latest macOS.
• Ensured Premiere Pro is up-to-date.
• Cleared the media cache.
• Disabled High Quality Playback.

The issue only resolves when I switch the renderer to "Mercury Playback Engine Software Only."

My Questions:

• Could this issue be indicative of a problem with my graphics card?
• Are there any other settings or fixes I should consider?

I would greatly appreciate any insights or suggestions you may have. Thank you in advance for your help!

[Peru Bob]

• Could this issue be indicative of a problem with my graphics card?

By @iaaaaaaaaan_gan

That is a possibility.

[Peru Bob]

Try creating a new project and import the old one into it.

[iaaaaaaaaan_gan]

Is there anyway to diagnose it?

[iaaaaaaaaan_gan]

doesn't work. still the same. 😞

[Peru Bob]

Is there anyway to diagnose it?

By @iaaaaaaaaan_gan

Have a look here:

https://www.google.com/search?q=how+to+test+a+graphics+card+for+faults+mac&sca_esv=d68d7b2bcd73c13f&...

It could also be a bad graphics driver.

[Nick Mays]

This is happening to me too!!! I have the same laptop and updates as you. It will also export like that too. Sometimes it works sometimes it doesnt. Did you find a fix for this? 

[Nick Mays]

This is happening to me as well. Same laptop and same verison premeire as maxp

[R Neil Haugen]

Are you also on Sonoma? As there are also problems with ProRes with Alpha channels not working on both Resolve and Premiere. On units running Sonoma.

[Grant22069765aq46]

Did you get this resolved in the end? I have a colleague suffering with the same issues

[Mariana301932735yrg]

Hi. This morning when I opened Premiere, this white screen was showing in my source monitor. When I play the timeline or any clip it is normal, but when I pause it it goes to white again. I upgraded to the last version (24.4) and the problem is still there. Does anyone know why is that? I'm using a Macbook Pro 2019 16'' i7 16GB with Sonoma 14.4.1

[Carlos Ziade]

what if you try to lower the playback res in program monitor?

did you try to reset the preferences?

did you try to switch renderers from project settings?

[Mariana301932735yrg]

It worked changing to software encoding. Do you know why is that? I'm having a similar issue when I create proxies in Media Encoder. Thank you so much!

[Kevin-Monahan]

Hi @Pedro Deltell Colomer and @Mariana301932735yrg,
The team is investigating this issue now. The bug is limited to certain Intel-based CPU Mac computers. Sorry for the hassle.

The information you provided was super helpful!

As a workaround, set the Program Monitor to 100%. Paused footage should be free of these "garbage" frames. You may need to create a custom layout or connect to a larger monitor to maintain this "100% View" workflow. Let me know if this workaround is not working and I'll let the team know.

Thanks,
Kevin

[Jym SDX 118]

Same problem, Intel MacBook Pro 16, 2.3 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB. Video attached. https://drive.google.com/file/d/1Q-XyuHIszn5LidezOwfiNckgftmJARvO/view?usp=share_link 

[darienw8899]

  Upon opening my software i noticed this noise glitch in the source monitor. i have no effects on the video whatsoever. but every attepmt to play the video it will display when i stop playback.