P: Premiere Pro 24 issue with the GPU on Macbooks Video Preview

[maxp45543188]

This is happening on all of my premiere pro projects. Started when I updated to Premiere 2024. When I look at a video in either source or the timeline, it glitches (see photo). I haven't found anyway to view my footage. The only way to see the real video is by playing the video. This makes it impossible to color correct or colorgrade footage. Please help fix this, it basically is preventing me from editing. 

Premiere Pro 24.3

2019 MacBook MacOS Sonoma 14.4.1

[Sasha_L]

I have a relatively new occurrence in Premiere Pro that I cannot seem to solve in an easy way.

Basically, as of lately, anything I export has some artifacts/glitched frames.

I mostly deal with lectures, with a simple setup: V1 is a white background, V2 is the lecture material (PPTs) usually recorded with Zoom or Wirecast, and V3 is the lecturer filmed against the green screen (keyed).  

But as of few days ago, any video I export has the glitching frames, such as in the attached screen shot.

The only way to bypass this is to nest the video portion of the sequence, render the entire sequence, and export it that way.

I am on an 2020 iMac, AMD Radeon Pro 5700 XT 16 GB, 128GB of Ram, running on Sonoma 14.5.

All videos play fine in the timeline.

Any thoughts?

[MyerPj]

On a PC the first thing we think of with a screen that looks like that is to upgrade (or rollback) your video driver.

[Srihari Karanth]

Tried a few times and it seems to be working fine with the latest Mac OS (Sequoia 15.0 (24A335)) & Premiere Pro version 24.6.0. 🙂

[Sasha_L]

Any ideas how to do that in a Mac environment? 

[Peru Bob]

@Sasha_L 

The video driver is part of the operating system on a Mac.  You can't just update the driver.

[MyerPj]

I read somewhere that Puget Systems said hold off on Sequoia, but Srihari seems to be doing OK with it. Otherwise I don't know the in/outs of Mac OS

[Sasha_L]

What seemingly took care of the issue, but at the expense of speed and system performance, is that I went to File>Project Settings>General and under "Video Rendering and Playback" I switched the Renderer from "Mercury Playback Engine GPU Acceleration (Metal) - Recommended" to "Mercury Playback Engine Software Only."  This is not an editing environment in which I'd like to continue to edit.   My hope is that the next update of Premiere will fix the issue, whatever it's causing it.

[Srihari Karanth]

Yes, can confirm that the issue seems to be fixed with Mac OS (Sequoia 15.0 (24A335)) & Premiere Pro version 24.6.0. Havnt seen the glitches even after exporting 4K videos of 2 min lenght. 

[andreu_padros3224]

hello community

I have a big glitch problem

when I am editing and editing my video

I have a macos sonoma with i9 32 gb ram and AMD Radeon Pro 5600M with 8 GB of HBM2 memory

The problem appears when I am editing for a while or making color adjustments

and sometimes when I export

[jezekjancom]

I created a project

Added a h264 Clip to the Timeline (Timeline has same FPS as Clip)

I only see white noise. ( No Effects, nothing,.. only clip)

I found out, whenEVER I scale the Viewer below 100% this noise appears.
This is a FRESH Installation, a fresh project a fresh MacBook Pro... No settings changed in Premiere.

What can I do? 

[jezekjancom]

1. Issue - White video noise (artifacts) when scaling below 100% 
2. Adobe Premiere Pro version number: 24.6.1
3. Operating system - macOS, 14.6.1 (23G93)
4. System Info: CPU, GPU, RAM, HD:

   • Intel UHD Graphics 630 1536 MB

   • AMD Radeon Pro 5500M 4 GB

   • 16 GB 2667 MHz DDR4

   • Internal MacBookPro 1TB

5. Video format: Tried various ones. h264, ProRes 422 using Output Videos of RunwayML 
6. Steps to reproduce / Workflow details:
   1. Open Premiere,
   2. Take any clip into a timeline
   3. press play... 
7. Expected result - Show me a video on my canvas
8. Actual result -  Shows me white digital noise in the canvas

This is my first time using Adobe Premiere. (was a Photoshop user) I paid a lot of money for the "whole Cloud for a year"-thing and the reason why I did this, is Premiere and AE,.. and it does not work... very annoying.. I have to deliver project, and I cant even start with the first clip...
do I have to buy Davinci or FCP to get my project finished? Can I get my money refunded, if that problem is not fixed? 

Please help, time is running

[jamieclarke]

Hi @jezekjancom , @andreu_padros3224  - Can you try installing Sequoia and see if that helps your issue.  Users are reporting that Sequoia has helped fix this problem.

 You can also try going to File>Project Settings>General and under "Video Rendering and Playback" and switch it to "Mercury Playback Engine Software Only."

[edenb69384871]

October 20, 2024 and I am still having this same problem. Just adding to the pleas for Adobe to fix this permanently 

[Rebecca24567451xo74]

Hi

I often edit videos from my Samsung Galaxy S21 in Premiere with no problem at all. However, this time there's a really strange glitch where they look like white noise when I hover over them in the project window and when I add them to a sequence. However, they look fine when they're scrolled through or played. 

I've deleted the cache and updated Premiere Pro but it's still happening. 

I've attached a video of what's happening.

[Carlos Ziade]

Is your footage Variable Frame Rate? If so, use Handbrake to 

transform to Constant Frame Rate.

Might also probably be graphics card related, did you try to update

to the latest 'studio' driver if using an Nvidia card?

Can you share your system specs?

You can also try to encode to QuickTime Cineform or something...

[Ann Bens]

Hi @Rebecca24567451xo74 - We need a few more details to try to help with theissue. Please see, How do I write a bug report?

This seems to be a known issue on macs.

Set MPE hardware to software only

https://community.adobe.com/t5/premiere-pro-bugs/p-premiere-pro-24-issue-with-the-gpu-on-macbooks-vi...

[Rebecca24567451xo74]

It should be 60fps but I'll try Handbrake anyway. The odd thing is it all worked fine last week.   Photo of macbook specification attached. 

[Rebecca24567451xo74]

My issue has temporarily fixed itself.  I went back to the project to try to make some of the changes suggested and everything is suddenly working fine, without me having to do anything. 

Thanks for the tips though.  I'll definitely try some of these next time - and I'm sure there will be a next time.  Strangly, I've had a similar issue with Photoshop which comes and goes. 

[gabrielborghi]

Hello! We really need a definitive solution, because keeping it in "Mercury Playback Software Only" makes the rendering VERY slow and the project colors change a little, such as the opacity variation, which greatly affects productivity.

The first report here in the community was opened in April of this year, 2024. Are they really trying to solve the bug?

[gabrielborghi]

After spending hours rendering and exporting a simple 1-minute video using the Adobe recommended "Mercury Playback Software Only" option to fix the bug, I simply could not export my video successfully because a certain stabilization function was not completed because it requires the "GPU Acceleration" option.

Adobe is messing with us. WE NEED A SOLUTION!!!

[Srihari Karanth]

I believe its fixed. Whats the Mac OS version? Upgrade to Sequoia.

[gabrielborghi]

I'm using Sonoma 14.6.1. Sequoia is not available for me yet

[Ann Bens]

FAQ: Avoiding Warnings Using VR Effects - Adobe Support Community - 12440232