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65

P: Unable to freely move clips and audio around on my timeline. Glitch, bug or setting?

Community Beginner ,
Feb 03, 2025 Feb 03, 2025

If anyone is able to wave a magic wand and help me fix this issue then I would be so very grateful! 

I am using Premier pro 25.1 on a windows PC, I opened up my project the other day to start work and I was unable to freely click on a clip and drag the clip about on the timeline with the same thing happening with audio. When I do click on a clip to move or drag it I am presented with the picture I have attached, in my program window. 

I have tried everything on nearly every forum page I can find, reset all settings from splash, cleared cache, uninstalled and reinstalled softwear, new project, everything I can think of but I can't find anything anyway with someone with this same fault. 

 

Thank you if anyone can save me!

(mod edit title)

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TOPICS
Computer configuration , Editing and Playback , Graphics , Performance or Stability , Projects or collaboration , User experience or interface
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correct answers 1 Correct answer

Adobe Employee , Mar 18, 2025 Mar 18, 2025

Please update Windows to see if this issue is resolved.

 

Thanks,
Kevin

 

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correct answers 2 Pinned Replies

Adobe Employee , Feb 13, 2025 Feb 13, 2025

Hi @Lloyd_Allen3612 

if you are still experiencing this issue please know that it is a known issue and was observed after a Windows 11 update. Currently we have a couple work arounds you can try, 

1) Local Programs -> Adobe -> Premiere Pro -> Right click on the executable file -> Properties -> Compatibility -> High -> Change dpi settings -> Redefine high dpi scaling behavior.

2) Match the monitor scaling for both the monitors (primary and secondary). They just have to match, doesn't matter if its

...
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Adobe Employee , Feb 20, 2025 Feb 20, 2025

Hello Everyone,
We are actively looking into this and could use even more information.  Can you please tell us:
The brand of monitor. 

The connection type (HDMI/ Displayport/etc)
Could you provide a screengrab of your display settings?
Bonus points if you can provide a recording of both monitors at the same time to show what's happening.
Thank you so much for your contributions and patience. 

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Community Expert ,
Mar 17, 2025 Mar 17, 2025
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Adobe Employee ,
Mar 18, 2025 Mar 18, 2025

Please update Windows to see if this issue is resolved.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Mar 19, 2025 Mar 19, 2025
LATEST

Updated Windows - no luck.

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