Premier Pro V25.5.0 does not respond

[Divine_code5528]

When I open Premier Pro v25.5.0 it does not respond. I just get a rotating circle and have to force quit. I am using a Macbook pro 16GB running Sonoma 14.5. I have cleared out the cache and reset preferences. But it is still crashing. Can anyone help? many thanks Hayley

[Peru Bob]

Use the Cleaner Tool and reinstall?

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-cre...

[jamieclarke]

Hi @Divine_code5528 -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Do you receive a crash dialog box?

Sorry for the frustration.