Premiere Pro - Can't Export Videos Due to Installed Codecs or Related Issue (Lasting 4 Weeks)

Report · May 16, 2025

Hello Adobe Community & Support,

I’ve been facing a persistent issue with Adobe Premiere Pro for the past 4 weeks. I’m unable to export any videos due to an error message related to installed codecs or export settings. I have tried searching for solutions online but couldn’t find anything that works.

Interestingly, Photoshop and Illustrator work fine on my system. The problem is only with Premiere Pro exports.

I have attached screenshots showing the error message directly from the program, as well as my PC specifications and graphics card driver version for reference.

Steps to Reproduce:

Open Premiere Pro
Load a video project
Try to export (any format, any settings)
Error message appears about codecs or export failing

Expected Result:

Smooth export of the video file as usual.

Actual Result:

Export fails with error messages related to codecs or software configuration.

System Info:

OS: Windows 10 Home, Version 10.0.19045 Build 19045
Processor: AMD Ryzen 5 2600 Six-Core Processor, 3.4 GHz
RAM: 16 GB
GPU: NVIDIA GeForce RTX 2060 (Driver Version 560.94)
BIOS Version: American Megatrends Inc. 5409, dated 07.01.2020
Motherboard: ASUS PRIME A320M-K

Additional Info:

Secure Boot: Off
Virtualization: Not enabled
The issue started about 4 weeks ago
No major hardware changes since
Illustrator & Photoshop work fine

I would really appreciate any advice from the community or Adobe staff, as I am very grateful for Adobe’s products and rely on Premiere Pro for my work.

Thank you in advance!

Report · May 16, 2025

Hi @Andrey_Petrov1264,

Thanks for submitting your bug report. I'm sorry you're having export problems. It looks like it might be a permissions issue. Did you try the suggestions in the image.png? What version of Premiere are you using? Have you tried logging out of your Creative Cloud account and logging back in?

I hope we can help you soon. Sorry for the frustration!