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Preview Screen Freezing

New Here ,
Jul 26, 2023 Jul 26, 2023

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Hi, ive been dealing with this issue for weeks and can't seem to find a remedy for the problem. Its crippling my workflow because it's requiring me to restart my adobe premiere every 5 minute... Please help, I have a huge project due this next week!

 

PROBLEM:

My premiere pro "Preview Screen" keeps getting frozen on a frame after like 5 minutes. The program is not frozen or crashing because I can still move the timeline bar. Its going to cost me thousands in delays, might have to just get a new computer but I want to save $4000. Please help!

 

This video best shows my problem but the remedies are NOT working at all and it keeps getting worse:

https://www.youtube.com/watch?v=BuHx7ttcRKY

 

I've tried the following:

- Fully updated adobe software and mac

- restarted computer / adobe

- reset my workspace

- rendered in and out the sequence

- selected "preview area" (recommended by a youtuber)

- switched to different workspaces, no luck

- tried my other mac computer, still the same problem! 

 

MAC SPECS:

MAC monterey 12.6.7 (fully updated)

Processor: 4.0 GHz Quad-Core Intel Core i7

Memory: 32GB 1867 MHz DDR3

Graphics: AMD Radeon R9 M395X 4GB

500GB  of free space on hardrive

 

Adobe Premiere version (fully updated) 23.5.0

 

 

Bug Unresolved
TOPICS
Editing and playback , Performance or Stability

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1 Comment
Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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Were you ever able to resolve this?

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