• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Timeline WONT STOP playing ?!?!?

Community Beginner ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

Hi, when editing the timeline will not stop playing.  I hit stop and it stops for a millisecond and then carries on. It is making editing impossible. Keyboard no longer gets any result from any keys in Premiere.

Mouse moves fine, but nothing responds to clicks.

I have found a post raising a similar thing in 2017 but seems it is still live and kicking in 2023. It has been for the last 2 days if that helps narrow things down.  

 

Bug Unresolved
TOPICS
Editing and playback , Performance or Stability

Views

132

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jun 07, 2023 Jun 07, 2023

Hello @woolcos,

Sorry to hear of this happening to you. Unfortunately, I'm not on the product team, I am in support, so I can't address your bug directly. Sorry. The team will likely want to get more specific details from you, however. 
 
In that spirit, I can give the advice to format your bug report as indicated in this post: How do I write a bug report? 

Use the template and that will help the team investigate the issue more easily.
 

Use the template below to provide us with information: 

  • Iss
...

Votes

Translate

Translate
3 Comments
Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hello @woolcos,

Sorry to hear of this happening to you. Unfortunately, I'm not on the product team, I am in support, so I can't address your bug directly. Sorry. The team will likely want to get more specific details from you, however. 
 
In that spirit, I can give the advice to format your bug report as indicated in this post: How do I write a bug report? 

Use the template and that will help the team investigate the issue more easily.
 

Use the template below to provide us with information: 

  • Issue - A short description of the problem. 
  • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
  • Operating system - Windows or macOS, and which version of those operating systems?
  • System Info: CPU, GPU, RAM, HD:
    • CPU

    • GPU and Driver Version

    • RAM

    • Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).

  • Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful
  • Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
  • Steps to reproduce - Exact steps, in a numbered list, that are needed to reproduce the problem.  
  • Expected result - What should have happened after the last step?
  • Actual result -  What did happen after the previous step? 

 

Optional but helpful: upload media, project files, screenshots, or screen recordings demonstrating the issue. 


Hope the advice is helpful.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Engaged ,
Jun 08, 2023 Jun 08, 2023

Copy link to clipboard

Copied

Hello, just letting you know that this problem (specially in multicam mode) have been for more than 10 years and they still haven't figure it out how to solve it. This latest version has been the best one, but some times it appears again. 

Votes

Translate

Translate

Report

Report
Contributor ,
Jun 08, 2023 Jun 08, 2023

Copy link to clipboard

Copied

LATEST

Wait for 23.5 seems they looked at this specifi issue. is found 23.3 already beter, but seems not all was fixed

Votes

Translate

Translate

Report

Report