When I queue something in media encoder it just sits there forever and doesnt do anything

[rachelcenter]

When I'm in Premiere and I queue something in media encoder it just sits there forever and doesnt do anything. I wrote to Adobe months ago about this. They told me: "Open media encoder, and go to settings or preferences and uncheck 'import sequence natively'.  Quit encoder and re open it. Now go back to premiere, hit export and press queue in encoder and it should work." It's not working.  in the time that I'm waiting for it to do anything or make any movement I could've already been 5 to 10 minutes deep into my export. It's a 16 minute sequence. I'm trying to have media encoder use the vimeo 1080 preset (which I change to 720). if I want to export the normal way without media encoder, premiere is saying the export will be 44 minutes long. I dont want to sit here for 44 minutes while premiere is locked up in an export. I could be color correcting shots while it runs throug encoder, if encoder would work. This is an ongoing reoccuring issue.

Update: I tried a different experiment. This time with a totally different project, totally different external hard drive. This project I'm testing is only 30 seconds long and its on a Sandisk 4TB Extreme Portable SSD. It took about 2-3 minutes but after that it started encoding in Media Encoder. Which tells me that the issue might have to do with Premiere Encoder struggling to encode 13 minutes worth of 4k footage on a non ssd drive.

Media Encoder Version 24.1.1 (Build 2)
Mac OS Sonoma 14.12

Memory 64gb 2667 MHz DDR4

[Bruce Bullis]

 Sounds like you haven't set the AME pref, to start rendering automatically...

[Bruce Bullis]

[Please let me know if that doesn't solve the problem]

[rachelcenter]

please dont mark that as correct answer. i havent even tested it yet.

[rachelcenter]

I'm testing it right now. I went to media encoder and check marked the box from your screenshot. then I quit out of encoder just for good measure. Then I reopened media encoder. then I opened premiere. and hit export at 10:42am, and chose queue in AME. And its just sitting there. Its not moving at all.  It's now 10:44am. still no movement. Timeline is 13 mins 29 seconds. I'm working off a "5tb sandisk professional g-drive armorATD" external hard drive. It's now 10:45am. still no movement from media encoder. I'm going to let it sit for 15 minutes to see if there is any movement at all.

[Bruce Bullis]

What time delay are you specifying, in the pref? 0.0 minutes?

[rachelcenter]

the same time delay that you told me to do from your screenshot.

[rachelcenter]

can we videochat so i can show you whats going on?

[Bruce Bullis]

Confirming: You've set AME's prefs to "start queue after waiting 0.0 minutes", restarted AME, cleared the queue, added new output jobs to the queue, and still nothing happens?

[Bruce Bullis]

Sorry, I cannot video chat. A screenie (screen movie) showing what you're seeing might be helpful; I've just confirmed correct AME behavior (i.e., "start the render job immediately"), on two different systems.

[rachelcenter]

That is correct. I did those steps and my project continues to sit in the queue in media encoder, with ZERO movement from the progress bar.

[rachelcenter]

I am going to restart my computer and re-try this experiment.

[Bruce Bullis]

Bizarre. Yes, restarting the system for luck sounds appropriate. 🙂

[rachelcenter]

Ok I restarted. Bad news: one progress bar shot across the screen saying loading feature. then the progress bar disappeared. and now its just sitting there. experiment started at 10:57am. I'll give it 5 minutes to see if it moves, but so far, its just sitting there in the queue NOT encoding.

[rachelcenter]

still doesnt work. please let me know how to fix this.

[Bruce Bullis]

First step to any fix, is being able to reproduce the behavior.
So far, we cannot; I've confirmed correct behavior in current shipping and beta PPro, on multiple machines. 
I'll ask our support staff to reach out, and try to determine what's going on with your system.

[Kevin-Monahan]

Hi @rachelcenter,

Thanks for writing in. I also tried to reproduce the issue on a similar system but could not. Do you have any markers on the sequence you are exporting, by any chance? Let us know. I hope we can help you.

Thanks,

Kevin

[rachelcenter]

I probably have markers on the timeline but i dont think i'm actively using them so let me go delete them from the timeline and try this experiment again

[rachelcenter]

it's 1:25pm. thats the time I started the experiment. I saw 2 "loading" progress bars go across the bottom of the encoder screen and then disapear again. Now my timeline is just sitting there in the encoder queue not moving, not doing anything. no progress bar is moving. output preview is all gray. no signs of life. its now 1:26pm. I'll give it another 5 minutes but still no progress.

[rachelcenter]

my 13 minute feature has been sitting in encoder for 5 minutes now, not moving. I even made sure to clear out any cancelled jobs out of the encoder queue and quit encoder and come back in fresh with nothing in the queue and try from scratch. it's still not moving. Do you want me to do a screen recording of this whole process that I can send to you privately?

[rachelcenter]

bruce can you please unpin and remove the "status fixed"?

[Bruce Bullis]

re-opening, until we can determine why Rachel's system is unique]

[Dougie3787875220uk]

Is there a solution to this problem yet? I am currently experiencing the same issue.