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24.4.1 Crashing about 1 minute of Project being open

New Here ,
Jun 17, 2024 Jun 17, 2024

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This is occurring for my entire office, multiple machines, different accounts, after opening a project they are automatically crashing after a minute or so of being open (without so much as moving the mouse) or as soon as one of us interacting with the project. No freezing, no "Not Responding" just a crash. We have gone as far as reimaging one of our machines and doing  a complete fresh install and that did nothing. Deleted older version preferences, did nothing. Reverted to older installs of PP, also, did nothing. Downloaded the diagnostics tool, it just keeps telling us a new driver needs installed, sends us to intel, we've installed the new driver, rebooted and with the new driver installed, the diagnotics tool says a new driver is still needed. Nothing is working. My entire company has come to a production halt due to this. Any help would be appreciated.   

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correct answers 1 Pinned Reply

Adobe Employee , Jun 10, 2024 Jun 10, 2024

Hi @CHoesel1975,

Thanks for the bug report. Please continue to work with our product team to find a solution to this issue.

You can track the related MXF issue here. I am sorry for the frustration.

 

Take Care,
Kevin

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Explorer ,
Aug 30, 2024 Aug 30, 2024

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Not yet.  It's been working great under 23.6.  Will try the current (non-beta) version with the removal of that renderer file first and see how that goes in the next few days.

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