A low level exception occured in Adobe Player (Player: 5)

[michaelfong]

Please could anyone help me resolve this. 

Problem: There is no video on Timeline (Screen says 'Media Pending' but there is only Audio

Much obliged

[Guest]

It works for me! Thank you very much!

[sabrinaa76051691]

Thank you so much. This fixed it.

[stonedonutshop]

MY. GOODNESS. Thank you!!

I was nearing the 'throw the MacBook out the window' phase of anger with this one. I followed one video's directions to reset Premiere to default settings, lost my custom keystrokes and kept the error message. GAHHH. 

Thank you so much for this!

[matissef77218318]

Thanks a LOT ! Save my day 

[SkyRoomStudio]

Wow, THANK YOU!!!  I was getting a similar error number in Premiere 2020, and this worked!  I am editing www.MermaidMysteries.com

[Kevin-Monahan]

Thanks for reporting back! And happy editing.

Kevin

[Nelson Cardoso]

Thanks, after the April 21, 2020 update this started to appear. The problem is that rendering takes almost half an hour on a video that using CUDA renders in 6 minutes. But you saved my day, you probably saved my week. Thanks.

[nathanh76427229]

this worked great. Thanks so much!

[mediablanket]

Ran into this today. This fixed the problem. Thank you!!

[Carlosm86]

getting this same issue with a clients graphic. WHILE swapping to software solves the issue I have a 2080ti that literally cant be used. I think im going to roll back the version and hope it fixes this issue.

[Max T]

Thanks for bringing this up... I thought my computer just turned into a piece of crap overnight. Hopefully Adobe will give us an update ASAP

[kevinc35445866]

Worked like a dream on the latest version of Premiere Pro... Thank you!!! 

[robson.trindade]

Just went back to 14.0.4.

My work can't wait.

😞

[Joker5k]

same.

that worked for me.

[Marcelovision]

This worked for me as well, much better than disabling the GPU

[Kinok]

This is the best solution, working without metal in 4K is pointless.

[NewChannelMediaUK]

Ditto

[Yurichuk]

How do I go back to 14.0.4? 
Thank you very much!   

[Ruud Scheidel]

Open a project . Go to Help, Updates Click 3 dots right under in Premiere
Pro, click other versions.and make a choice for 14.04

[romanss46929989]

Thanks

[Taylord420]

Yes! You saved the day

[Chroma Communication]

Thanks - yes now all works perfect again!

[EricMittleman]

Thank you!  I was almost ready to switch to resolve.

[Kevin-Monahan]

Hi,

The bug is a known issue and is fixed in an upcoming version.

• Most customers have rolled back to 14.04 for now.
• The other workaround is to use Software Only GPU Acceleration (this does slow down workflow, though).
• Finally, you can use more current Title tools in the Essential Graphics panel.
• Bugs can happen more frequently to untested and obsolete tools. In that regard:
  • Try to avoid using effects or tools labeled obsolete or "Legacy."
  • This allows for stabler current workflows and to preserve future workflows.
• See also this FAQ.

In the meantime, sorry about this.

Thanks,
Kevin

[Sergiu_M-D]

I have several questions regarding this "correct answer":

1. Many customers have moved to Resolve; should we consider that a solution too?
2. Why does Adobe label a feature as "obsolete" when so many users are still using it, which makes it, by definition, not obsolete at all.
3. Why don't we have a timeline for this fix? Or is the fix considered optional, and so will only come with the scheduled update, whenever it is scheduled for, instead of being pushed to the users as soon as it is ready? And how long can it take to reverse a change from an update, a change that brings nothing new except for a huge bug??