A low level exception occured in Adobe Player (Player: 5)

[michaelfong]

Please could anyone help me resolve this. 

Problem: There is no video on Timeline (Screen says 'Media Pending' but there is only Audio

Much obliged

[carlosm74589011]

Guys, Guys Adobe is having issues after issues every single year, and all of us keep losing money, but Adobe keep filling their pockets with our money, while we have to offer discounts to our clients on delays due to their mistakes, I have lost a lot of money cause of that, plus the money I have paid to them over the years, I BIG suggestion to everyone is FIND A NEW SOFTWARE you are comfortable with, start learning it as I did, Soon enough You will be able to quit this company that is careless about all of us. Software recommendation to switch to Davinci Resolve, Free to start I edit Already a couple of Projects on it and no crushes AT ALL.  VERY  soon I will be out of adobe

[TeaTime]

Yes sadly, Adobe has been too much of a let down for far too long.  I've lots days, if not weeks worth of work (and my life) trying to fix problems with Adobe software.  It's the customer service (or lack of it - is there even a means of actually being able to contact them and have a coherent conversation with them?)  that is the annoyance of all.  I've always said that Adobe's arrogance will be the final nail in their business coffin. Yes they may currently have a multi-million pound operation but I can't see that lasting for much longer.  The customers are sick to the back teeth of paying thousands of pounds for software and pledging loyalty over the years and in return receiving bug riddled garbage.  Enough is enough.  I'm switching to alternative software and I'm convincing the university IT department (don't get me started on the endless hassle created by Adobe's ill thought out Educational Enterprise licensing scheme) to take their business elsewhere.  

[PNorthcutt]

I had same problem even with software rendering and found a solution...create a new project and import your old project. That worked for me.

[madeinjapantonight]

The legacy titler triggered this error for me, and now I'm triggered.

[madeinjapantonight]

Doesn't the number of people who have this problem indicate how many of us rely on the legacy titler, and how the new titler is not up to par?  If it were better, we would all be using it.  Frustrating when I shell out money and everything seems to get worse all the time instead of the other way around.  Please, someone tell me some feature that since 2015 has gotten better?  Audio sync is marginally better, but Plural Eyes still does a way faster/better job... Hmmmmmmmm.

[juliaf14712795]

No i think the titler is not the only situation this problem comes up. In my case the app totally froze and after forced quit and restarting it was there. I went back to 14.0.4 and now everything works fine.

[juliaf14712795]

I also went back to 14.0.4 untill the problem is solved, works perfect for me.

[lakesidevideo]

Just went back to 14.0.4.

[HazMadt]

This did not work and renders my software absolutely useless. 

[Randune23]

HazMadt...by rolling back to 14.0.4 made your software absolutely useless?  Or did you turn off the Mercury Playback Engine GPU Acceleration (CUDA) under File/Project Settings/General???

I rolled back to 14.0.4 and all of my essential graphics and the renders work now.  This doesn't mean that your Legacy Titler will work magically again.  But rolling back to 14.0.4, you should be able to render again and use the Graphics Essential panel.

Randy

[artc82944288]

I'm having another issue. I went back to 14.0.4 and now it crashes on start up. Come on Adobe, let's get your act together! I cannot afford to deal with this constantly. Fix this issue now please.

[RayMcKie]

The only solution that has worked for me is to uninstall the latest update and re-install the previous version. I had to do this with Premier Pro and also with the Media Encoder. These versions work fine. Just make sure you don't update until a newer version is released (i.e. later than version 14.1)

[benjaminj43542882]

Wow, still no fix to this?  4k (even with tiny proxies) is just a pain to switch in and out of without GPU.  Like many here I am still under deadlines for edits.

[WordToYou]

Thank you all for the temporary solution to do Software Rendering only - NOT CUDA, I am switching to Adobe Premiere Pro Version 14.1.0 (Build 116) on Windows 10, from Version 13.1.5.

I will re-render and see if I can use the CUDA hardware support afterward.

THANKS!

[Sowlobro]

Solution with GPU playback engine

Oh my God, I think I have a workaround where you get GPU playback for this ridiculous error. Here it is. First, update your GPU drivers.

Next, do the Project settings/ General/  Renderer: Mercury playback engine software only CRAP. Playback your sequence.

Go back, while the project is open and put the setting of the Mercury playback engine to GPU. You will get the error but playback and GPU will be accelerated. Voila. Now hurry up Adobe and fix this. Cheers 

[WordToYou]

Thumbs Up Sowlobro!

I needed the Studio Driver update 442 published April 16 2020, installed it
and changed back the Project to use CUDA.

I'm exporting and rendering on CUDA again!

Thanks!

[ChiefInferno]

Thanks @Trent_Happel worked like a charm!

[AleksGL]

This needs to fixed ASAP. It completely breaks the software.

[WordToYou]

Hello,

Im using an NVIDIA GTX1070
graphics card.

NVIDIA updated the "Studio Driver" release date April 16, 2020, version
442.92

This got my Adobe Premiere Pro Creative Cloud 2019 ( ver 13.1.5) working
again. Got rid of the error.

Im finally trying out Premiere Pro version 14.1.

It's also working with the new driver and the CUDA graphics card selected.

But 2020 (version 14.1) is slow, while 2019 (version 13.1.5) is
working fine

I edit 28 1/2 minute videos

2019 renders in 12 minutes (entire file).

2020 renders in 30 minutes
Same video!!!

2019 exported in 20 minutes

2020 exported in 90 minutes

All versiond were set to use Mercury Playback Engine GPU Acceleration
(CUDA) in File -> project settings ->general ->Renderer


Im avoiding PP CC 2020 Ver (14.1) until I can dig into why the dramatic
time increase between the two versions.

Thanks

[kazps]

changing to mercury playback engine only worked for a couple days, but this morning its no longer working. all my media is showing as offline, even though if i click on the file in my bin all the media turns up fine.  anyway i just downgraded to 14.0.4 and it did NOT resolve the issue.  on a deadline!  please advise!! 

[kazps]

sorry never mind i'm a dope i just needed to relink all my media.  derp. 

[EMcQ2]

Instant fix. Thank you!

[Orie McGinness]

Adobe's real suggestion to NOT use a piece of hardware that was speficially purchased for a smoother video editing workflow, is legitamate comedy.

Experiencing the same issue here. I tried going back to previous versions but now premiere just wants to crash whenever i load the project.

[Ahm4d]

It worked for me thank you so much 🙂

[Inundated Pictures]

Massive problem delaying all render ... really needs addressed asap! 😛