Adobe Premiere 2017 crashes when attempting Copy function in Text Editor

[JCVidiot]

Happens consistently whether using keyboard shortcuts or the pull-down menus.  Major pain.

[Vidya Sagar]

Hi JCVideot,

1. Is there an error message after the crash?

2. Are you using custom workspaces?

3. Provide us more information about the system configuration(Operating System, RAM, Graphics Card)

Try these step:

1. Go to the following location in the machine

          In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

          In Mac, Documents > Adobe > Premiere Pro > 11.0

     Rename the 11.0 folder to Old_11.0

     Launch Premiere Pro, Create a new project(do not open Old projects)

     In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

     Open the old project & check the issue.

2.  Clear the Media Cache & Check the issue.

     Instructions: FAQ: How to clean media cache files

Please let us know the status.

Thanks,

Vidya Sagar.

[JCVidiot]

Vidya,

Thanks for responding. Here are the answers to your questions:

1. Is there an error message after the crash?

Yes:

2. Are you using custom workspaces?

I was at the time of the crashes prior to you communication.

3. Provide us more information about the system configuration(Operating

System, RAM, Graphics Card)

Mac OS Sierra v.10.12.1

16GB RAM

Grfx Card: ATI Radeon HD 5770

Try these step:

1. Go to the following location in the machine

In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0

(Or)

In Mac, Documents > Adobe > Premiere Pro > 11.0

Rename the 11.0 folder to Old_11.0

Followed the above steps with no resolve or change in behavior. I did

notice that in the Application folder amongst the Adobe 2017 there was a

folder there labeled "Adobe Premiere Pro CC 2015.3" that maintains a Date

Modified time one minute prior to that on the "Adobe Premiere Pro CC 2017

folder" Inside the 2015.3 folder is an application file labeled "Adobe

Premiere Pro CC 2015.app". My inclination is to toss this, but I will

await your instructions.

Launch Premiere Pro, Create a new project(do not open Old projects)

In Menu bar, Window > Workspace > Uncheck Import Workspace from

Projects.

Open the old project & check the issue.

Followed the above steps with no resolve or change in behavior.

Additionally I tossed all my custom workspaces and instead used the Adobe

default workspaces. That did not solve the problem either.

2. Clear the Media Cache & Check the issue.

Followed the above steps with no resolve or change in behavior.

Please let us know the status.

No resolve or change in behavior.

I would also like to share that upon launching previous projects I also get

the following warning. This continues to pop up even after all the above

measures were taken. Might there be something in there that is causing an

issue?

What shall I try next?

Jeff Crowe

Bunkhouse Media

On Thu, Nov 17, 2016 at 11:36 AM, Vidya Sagar <forums_noreply@adobe.com>

[Vidya Sagar]

Hi JCVideot,

Please post a screenshot of the Error message after the crash & screenshot of the warning message while opening previous projects.

FAQ: How do I capture and post a screen shot or video?

Thanks,

Vidya Sagar.

[JCVidiot]

This is the crash notice I get every time I attempt to copy an image in the Text editor. 

This is the notice I get when opening an existing project with Premiere Pro 2017.  Yes, I use the Dynamic audio filter on all my projects.  Well did, now I will use the new Dynamic Audio filter in Pro 2017.  Used it yesterday on this my current project in fact.

Any thing else you need to look at?

Jeff Crowe

Bunkhouse Media

[JoyceCine]

Hello! Im having the same problem!

I did the 2 steps you said and I still get the error message when i try to copy or cut a text from the Text Editor.

I used the new project you asked to create and created one title, then i duplicated the title and tried to cut the text, but I got the error message "Sorry, a serious error has occurred...". After that i got a Troubleshooting window with the following text:

Process:               Adobe Premiere Pro CC 2017 [789]

Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier:            com.adobe.PremierePro.CC11

Version:               11.0.1 (11.0.1)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2017 [789]

User ID:               501

Date/Time:             2016-11-21 20:38:45.890 -0200

OS Version:            Mac OS X 10.12 (16A323)

Report Version:        12

Anonymous UUID:        B5E3093E-7CBA-DA99-14DC-0E2D458D1CB3

Time Awake Since Boot: 3500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

VM Regions Near 0:

-->

    __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   ???                           000000000000000000 0 + 0

1   com.adobe.ATE.framework       0x000000011819d810 InitOKLSquareRootTable(int) + 48

2   com.adobe.ATE.framework       0x00000001181982a0 OKLInitialize() + 16

3   com.adobe.HandlerTitler.framework 0x000000010fc868b9 CG::ATESupport::EmptyDocument() + 105

4   com.adobe.HandlerTitler.framework 0x000000010fd18906 TD::(anonymous namespace)::CopyableClipboardLayout::CopyableClipboardLayout(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, boost::intrusive_ptr<Inscriber::UIDialog> const&, boost::intrusive_ptr<CG::Title>) + 2246

5   com.adobe.HandlerTitler.framework 0x000000010fd177df TD::CopyLayoutSelection(Inscriber::UIDialog*, CG::Title*) + 207

6   com.adobe.HandlerTitler.framework 0x000000010fd80582 TD::(anonymous namespace)::VoidCommand(boost::function<void ()> const&, int) + 50

7   com.adobe.HandlerTitler.framework 0x000000010fd8043a TD::(anonymous namespace)::UndoableCommand(boost::function<bool (int const&)> const&, UIF::Command const&) + 298

8   com.adobe.HandlerTitler.framework 0x000000010fd6babd TD::TitleDocumentManager::ObeyCommand(UIF::Command const&) + 829

9   com.adobe.HandlerTitler.framework 0x000000010fc777d2 TD::SimpleHandler<TD::ViewContainerCreator<&(TD::HandlerActions::(anonymous namespace)::CreateActionsView(UIF::ViewBase*)), (TD::TabState)0, TD::ViewContainerBase<UIF::TabView> >, 1466848321, UIF::kTitlerActionWindowTypeID, 23992u, TD::HandlerBase>::ObeyCommand(UIF::Command const&) + 82

10  com.adobe.Frontend.framework  0x000000010096953d FE::HandlerManager::ObeyCommand(UIF::Command const&) + 61

11  com.adobe.UIFramework.framework 0x0000000106360a05 UIF::Commander::PostCommandInner(UIF::Command const&, bool&) + 789

12  com.adobe.Frontend.framework  0x000000010090efb9 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

13  com.adobe.UIFramework.framework 0x0000000106360665 UIF::Commander::PostCommand(UIF::Command const&) + 117

14  com.adobe.UIFramework.framework 0x000000010645ce83 UIF::ShortcutManager::TranslateKeyboardEvent(UIF::KeySpec const&, bool, bool) const + 819

15  com.adobe.UIFramework.framework 0x000000010646027e UIF::ShortcutManager::DispatchKeyboardEvent(dvaui::ui::KeyboardEvent const&, bool) const + 286

16  com.adobe.UIFramework.framework 0x0000000106509137 UIF::TopLevelWindowImpl::UI_DoKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 135

17  com.adobe.dvaui.framework     0x00000001054c2377 dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 135

18  com.adobe.dvaui.framework     0x00000001054c44d9 dvaui::ui::UI_Node::UI_DispatchKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 409

19  com.adobe.dvaui.framework     0x000000010553be93 dvaui::ui::OS_Node::UI_DispatchKeyboardEventFromOS(dvaui::ui::OS_Event*) + 147

20  com.adobe.dvaui.framework     0x000000010553fbdc dvaui::ui::OS_Window::UI_DispatchEvent(dvaui::ui::OS_Event*) + 92

21  com.adobe.Frontend.framework  0x00000001009a5dc9 int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 41

22  com.adobe.Frontend.framework  0x000000010090efb9 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

23  com.adobe.dvaui.framework     0x000000010535ec23 bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::function0<bool>, bool*) + 99

24  com.adobe.dvaui.framework     0x000000010535dab2 bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 162

25  com.adobe.dvaui.framework     0x00000001055494d3 -[DVAMacPanelWindow performKeyEquivalent:] + 243

26  com.apple.AppKit              0x00007fff9bba4f05 routeKeyEquivalent + 572

27  com.apple.AppKit              0x00007fff9bba34ad -[NSApplication(NSEvent) sendEvent:] + 3377

28  com.adobe.dvaui.framework     0x0000000105547538 -[DVAMacApplication sendEvent:] + 600

29  com.adobe.Frontend.framework  0x00000001009a329a -[PremiereCocoaMacApplication sendEvent:] + 346

30  com.apple.AppKit              0x00007fff9b489009 -[NSApplication run] + 1002

31  com.adobe.Frontend.framework  0x00000001009a4c5d FE::MacApplication::RunSelf() + 45

32  com.adobe.Frontend.framework  0x00000001008e6b9b FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 6427

33  com.adobe.Frontend.framework  0x00000001009a7338 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 568

34  com.adobe.Frontend.framework  0x00000001009a8155 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 485

35  com.adobe.PremierePro.CC11    0x00000001000021d7 main + 663

36  com.adobe.PremierePro.CC11    0x0000000100001f34 start + 52

(Sorry about the long text but it didnt let me to attach a text file)

So, any idea what are making the Premiere crash when I try to copy/cut the text?

Please, let me know. Thank you!

[Kevin-Monahan · Accepted solution]

Hi JC Vidiot,

It's a known issue. We're very sorry for this inconvenience.
You can Option + drag to copy text in the Titler until we get this fixed.

Thanks,
Kevin

[JCVidiot]

Kevin,

Thanks for the work-around. I will look forward to the fix.

JC Vidiot

Sent from my iPad

[steves86426508]

Hi Kevin,

I have the same problem, but I need to copy my ready made graphics from one title template to other many titles.

I cannot use Option+drag to do this.

What should I do?

Thanks

Steve

[BigBagFilms]

We have tihs problem too ((

[Kevin-Monahan]

Hi BigBagFilms,

We have tihs problem too ((

The fix is coming very soon. Sorry it is not fixed yet.

Thank you,

Kevin

[straaker]

Has this been fixed yet?  Seems like it would be pretty simple.  Must be able to copy from one text window to another.

[Kevin-Monahan]

Soon, straaker. Very soon.

Thanks!
Kevin

[mkmkly]

How soon is soon? Because I keep forgetting about this bug and hitting the copy command - only to crash my project. 3 times in one day. I'm working all day in text editor and am about to lose my mind. FIX THE BUG already. It's been months!

[Kevin-Monahan]

Hi SteveS,

I have the same problem, but I need to copy my ready made graphics from one title template to other many titles.

I cannot use Option+drag to do this.

What should I do?

I admit I had not thought of that scenario. How awful! The only other option is to roll back to a previous version of Premiere Pro. We do have an update coming out shortly with what's said to be a fix for this issue. I'm sorry that I can't be more precise about the timing of the upcoming release other than "soon."

Regards,
Kevin