Copy link to clipboard
Copied
How do I fix this? Windows 8
Copy link to clipboard
Copied
Without a lot more info, I've no clue how to help.
OS/CPU/RAM/GPU/vRAM, the type of media you're working with, and any effects you may have used.
Or, is this on a first time trying to use the program? We need to understand what you're doing, and what's happened.
Neil
Copy link to clipboard
Copied
Sorry for not clarifying, the error reads: Adobe Premier Pro CC 2017.0 has stopped working.
the error appears as as the introductory window loads causing me to be unable to use the program. I had Premier Pro working with the same error message but with photo shop and my friend had to change the name of a file to get Photo Shop to work and now premier pro has the message and I'm not good at this stuff, obviously.
Copy link to clipboard
Copied
So answer the questions posed above. Operating system and CPU plus RAM and GPU plus media and any effects.
Neil
Copy link to clipboard
Copied
Operating System: Windows 8.1
CPU: 1.90GHz 2.50 GHz
RAM: 4.00 GB
GPU: Intel(R) HD Graphics Family
It's a Surface Pro 3
Copy link to clipboard
Copied
That's not got a lot of capability there for an NLE like PrPro. Limited graphics capability, slow processor speed, very little RAM. If PrPro can function on that, at all, it's amazing.
So PrPro was was working at all at some point?
Neil
Copy link to clipboard
Copied
Hi there,
Try this - it helps me occasionally when Premier starts misbehaving.