Adobe Premiere Pro CC 2017.0 has stopped working

[nicholast8814383]

How do I fix this? Windows 8

[R Neil Haugen]

Without a lot more info, I've no clue how to help.

OS/CPU/RAM/GPU/vRAM, the type of media you're working with, and any effects you may have used.

Or, is this on a first time trying to use the program? We need to understand what you're doing, and what's happened.

Neil

[nicholast8814383]

Sorry for not clarifying, the error reads: Adobe Premier Pro CC 2017.0 has stopped working.

the error appears as as the introductory window loads causing me to be unable to use the program. I had Premier Pro working with the same error message but with photo shop and my friend had to change the name of a file to get Photo Shop to work and now premier pro has the message and I'm not  good at this stuff, obviously.

[R Neil Haugen]

So answer the questions posed above. Operating system and CPU plus RAM and GPU plus media and any effects.

Neil

[nicholast8814383]

Operating System: Windows 8.1

CPU: 1.90GHz 2.50 GHz

RAM: 4.00 GB

GPU: Intel(R) HD Graphics Family

It's a Surface Pro 3

[R Neil Haugen]

That's not got a lot of capability there for an NLE like PrPro. Limited graphics capability, slow processor speed, very little RAM. If PrPro can function on that, at all, it's amazing.

So PrPro was was working at all at some point?

Neil

[cbenci]

Hi there,

Try this - it helps me occasionally when Premier starts misbehaving.

FAQ: How to reset preferences in Premiere Pro