Adobe Premiere Pro CC 2017 crashing while launching

[creatoroblivion-ZRL5Gl]

I also have this problem, but only with premiere Pro, this problem has carried over from the last version, I haven't been able to open it ever. It always crashes.

I'm getting rather annoyed at the fact that this issue has been going on for nearly ten years and still hasn't been fixed, but money is still rolling out of my account every month.

Error report:

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

Faulting module name: dvaui.dll, version: 11.0.0.154, time stamp: 0x580851bb

Exception code: 0xc0000005

Fault offset: 0x00000000001f8fc1

Faulting process id: 0x1a90

Faulting application start time: 0x01d236963bd04e88

Faulting application path: F:\CC Apps\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: F:\CC Apps\Adobe Premiere Pro CC 2017\dvaui.dll

Report Id: 8a0eca8e-a289-11e6-bed8-14dae9edec4d

[Akash Sharma]

Hi creatoroblivion ,

Please post Premiere Pro issues here Premiere Pro and an expert will assist you.

I am branching your reply as a new discussion in the Premiere Pro community.

Thanks,

Akash

[creatoroblivion-ZRL5Gl]

Thank you very much

[Vidya Sagar]

Hi Creatoroblivion,

Please update the Graphics card driver to latest version, Reboot the machine & Launch Premiere Pro.

Update the graphics driver | Windows 8, 7, Vista

https://support.microsoft.com/en-us/instantanswers/ad5a063e-5f57-c715-2566-b983195752c1/update-drive...

If issue persists, just for test, Turn off Firewall & Antivirus & Launch Premiere Pro.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

[creatoroblivion-ZRL5Gl]

Graphics is on the latest update (Nvidia 375.70)

I turned off the firewall and antivirus, The program still crashes.

The latest report;

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

Faulting module name: dvaui.dll, version: 11.0.0.154, time stamp: 0x580851bb

Exception code: 0xc0000005

Fault offset: 0x00000000001f8fc1

Faulting process id: 0x670

Faulting application start time: 0x01d236cb5ea85a7e

Faulting application path: F:\CC Apps\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: F:\CC Apps\Adobe Premiere Pro CC 2017\dvaui.dll

Report Id: 9d4dd79c-a2be-11e6-a150-14dae9edec4d

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Adobe Premiere Pro.exe

P2: 11.0.0.154

P3: 580880fc

P4: dvaui.dll

P5: 11.0.0.154

P6: 580851bb

P7: c0000005

P8: 00000000001f8fc1

P9:

P10:

Attached files:

C:\Users\Joseph O'Connor\AppData\Local\Temp\WERD1BF.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Joseph O'Connor\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_61f93d87fb2fdaa25a628a5352c6e144e763b27e_125fd864

Analysis symbol:

Rechecking for solution: 0

Report Id: 9d4dd79c-a2be-11e6-a150-14dae9edec4d

Report Status: 1

My Processor is an Intel i5 -2500 CPU @ 3.30GHz

EVGA 04G-P4-2983-KR GeForce GTX 980 SC Gaming ACX 2.0 Graphics Card

12 GB of Ram

64 Bit operating software

If I can provide any more information, let me know. I need this program to work.

[creatoroblivion-ZRL5Gl]

Bump

[Vidya Sagar · Accepted solution]

Hi Creatoroblivion,

Just for test, Please create a new Administrator account in Windows & test Premiere Pro.

Try the steps followed by the users in the following forums, if possible.

Premiere Pro CC Crashes on Splash Screen constantly

Premiere Pro CC crashes on Launch

Please let us know the status.

Thanks,

Vidya Sagar.

[creatoroblivion-ZRL5Gl]

Thank you

Seems like creating a second Admin user worked.

Does anyone know the reason behind it not working for one user for for a new one?

I'm happy with the solution and will inform this thread of any issues.
Thank you for helping me fix this.

CreatorOblivion

[Sunny_Symphony15D5]

I figured it out, go to your appdata, roaming local, everything and delete everything you can find in folders titled premiere. Do the same in My documents. and voila.