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Premiere 12.1.2
Windows 10
Adobe Stock abo
Hello,
I made a stock-footage-contract with Adobe and wanted to licence some images, For that I got some images found in the Premiere library search tool. Well, when I licence single photos (the process of buying images works), something doesn´t work with the automatic synchronization of the watermarked-preview-images with the bought ones.
I get an error message like: "Image-update from CC libraries failed. Reason: Copy in PPro-directory failed." (translated from german).
What I tried:
Looking forward for some tipps, I don´t find similar topics (perhaps because my english-translation of the error message is not 100 % correct o_O).
Best regards
Tolga
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Hi,
are you an administrator on your system ? From your translation, looks like CC Libraries have difficulties accessing your folder.
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Hallo yenaphe, I started it last time as administrator, same problem.
Loud thinking: Other directories like Cache work, so it´s perhaps because of rights of the internet-Connection to the program to the folder oder so? Well, the images seem to be somewhere on my computer, because I can edit them through Premiere in Photoshop for example.
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That looks like that in my program:
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I don't see why this is happening.
I would recommend getting in touch with Adobe Support, looks like a very specific error I've never heard about.