Any resolution on the marker?

[MarabelleBlue]

For the last week, I've been trying to fix and deal with premiere pro and the marker not moving. The numbers aren't moving either so I don't know where I am in the video to cut where i'm editing. I thought the customer support person fixed it but it seemed to last less than a day and here I am with the same issues. 

I have no idea if the update for my computer ruined how it works, I have a laptop at work where 23 and 24 work perfect so it makes me wonder if it's the update that now doesn't have premiere pro working properly. Has anyone come to a resolution about this. I'm afraid to do system restore since the restore will go back on the date customer support was able to get it working again at least for that short time. 

I'm contacting Dell tomorrow to find out if they can either remove that update or something as I'm already delayed thanks to not being able to edit. 

[Kevin-Monahan]

Hello @MarabelleBlue,

I read your message. I think I understand your issue. A number of others are having a similar problem with Ripple Delete. I am investigating this currenlty, and I hope to make sure the team knows about this and is working on a fix. Sorry for the inconvenience.

Thanks.
Kevin

[MarabelleBlue]

The ripple delete works fine on my end, but that marker and the timer aren't moving at all on my end. which makes it super difficult to edit unless I stop the video and then it lands where I stopped it. I  hope this gets fixed soon. 

[Kevin-Monahan]

OK, then. Is Markers > Ripple Sequence Markers is enabled? Can you check that out?

[MarabelleBlue]

I could be describing it wrong. It's the needle that moves while a video is playing that matches with the timer so you know where your mark is on the video. That isn't moving. I'm at work so it works on this laptop just fine. My home computer however since a recent update premier pro isn't working right. 

[MyerPj · Accepted solution]

You've got to get the lingo. Are you talking about these two things?

[MarabelleBlue]

Yes I am and thank you as I am new to using this software and can navigate pretty well, however I don't know the name of each tool, but yes both are not working. I appreicate you pointing this out for me. 

[MarabelleBlue]

Sadly it stopped working again. I am using another laptop but I am using 2023 and not 2024. I feel I've exhausted every option available, including looking up clearing cache and nothing. The indicator just sits there while the video is playing. Don't know what else to do. 

[MarabelleBlue]

Hi Kevin, someone was able to assist, it was the time indictor, it was fixed but then it stopped working again. As the video plays the indictor is stuck in one place and I have no clue where it is on the timeline of the video and has made it impossible to use. I am using another laptop where it seems to be working right now and I'm using 2023 not 2024 as it seems this is where the problem began. I don't know what else to do. It's funny how it works one one laptop but not on another. 

[Kevin-Monahan]

Hi @marabelleblue,

I'm checking back in with you. Are you still having problems? Let us know.

Thanks,
Kevin

[MarabelleBlue]

The current time indicator is still not working. I'm using a temporary laptop since it seems to work there but it does not work on my laptop. I don't know what happened. I did everything PJ Meyer told me to do and it worked the next day it completely stopped. 😩

Hi @marabelleblue,

I'm checking back in with you. Are you still having problems? Let us know.

Thanks,
Kevin

By @Kevin-Monahan

[Kevin-Monahan]

Have yhou tried contacting support directly?

[MarabelleBlue]

I am going to contact them later today as the past few weeks I haven't had time. Most times they have remote into my computer and that can be time consuming and I want to make sure they have the time they need to resolve the issues. I'll keep everyone posted on the follow up 🙂

[Kevin-Monahan]

Any word yet, @marabelleblue?

Thanks,
Kevin

[MyerPj]

Those are a pretty basic part of the software, as you know. Did you ever uninstall and reinstall? Reset your preferences to default? From the limited description here it seems it needs something heavy handed like a reinstall. You should contact support again.

[MarabelleBlue]

Thanks I'll give it a try. I actually signed up for a premier pro course last week, I'm sure I will learn the lingo in no time. It just so happens when I started teaching myself, I wasn't worried about what anything was called for as long as I knew what I was doing and it was working. Now that it's not working, I need to understand so I can convey what is going wrong. I will uninstall and give that a try. Thanks again. 

[MyerPj · Accepted solution]

OK, be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[MarabelleBlue]

Thank you so much. I uninstalled last night but haven't reinstalled yet! Super helpful. Thank you again. I will come back and give an update. 

[MarabelleBlue]

MyerPJ you are my hero!!! Thank you immensly. It's working flawlessly!!!!! I am so happy. 🙂

[Kevin-Monahan]

Excellent!

[MarabelleBlue · Accepted solution]

Hey Kevin to answer your question, no....the issue a bit more expensive, it's time for a new laptop. I will keep this one since it can do basic stuff, I don't know it's it worth taking it to Geek Squad and buying a new battery and having it reformted since I stopped saving personal files on my laptop.  My laptop is about 4 or 5 years old. It's an XPS 15. I noticed about 6 months ago while still using premier pro it would freeze up and crash - I would be listening to my playback and when I would hit stop it would just keep going and eventually crash - so I can only guage it's my laptop - maybe not so much premier pro since it works perfectly with my work laptop. 

[MyerPj]

Way to go Marabelle! 🙂