ASIO Audio only 2ch stereo out since CC20

[megacinn]

I have just noticed, that premierepro 14.0  CC20 is routing the audio to an connected asio-audio-device not correctly anymore.

Instead of routing channels 2-8 to the corresponding audiochannels on my audiodevice , it mixes everything to ch 1/2 .

It shows the audiolevels in the trackmixer , as well in the masterlevels correct, but in fact it trasnfers the streams only to 1/2 of the external soundcard.

So, because asio is the only way to get more then 2 audiotracks out we are stuck and cannot use premierepro cc20.

The, luckily still existing old version 13.x on the same machine , same driver, same environment, shows with exact the same project, a proper playout through all channels 1-8.

So it has to be something with this new version 14.0.

Is there anyone who ist using premierepro14.0 with professional audioequipment and asio driver , who can confirm or give us a hint what's wrong. !?

Windows 10

PremierePro 14.0

[Jeff Bugbee]

Open Preferences - Audio Hardware and confirm that your Input/Outputs are coorect as well as the Output Mapping.

[megacinn]

Yes , of course , I can confirm.

But what precisely shall I confirm ??

The Audiohardware is set, as described, eaxctly the same as is is in CC19 ...in fact it is the exact same project.

AudioHardware ... ASIO --- Intellimix (or something else)

Output mapping for : Adobe DesktopAudio .... all routings correct from 1-8

Playback : AudioDevice : AdobeDesktopAudio

is that correct or what would you recommend to get at least a 4ch audio out via sounddevice ?

Anyone here , that is using premierepro as PRO ..with professional multichannel audio out that works under CC20 ?

[Guest]

Unfortunately I don't have any hardware handy and I can't justify unboxing a Sonnet just to test this... but have you cleared Preferences? Does anything show up in the Event Viewer? 

[megacinn]

thanks for the repy...

..at least it gives me an idea what to do tomorrow. I will connect a 4i4 Scarlet as well. Id it the same result , the I can clearly prove that it is a bug in CC20.

Yes , I cleared all caches, but honestly , it does not sound like an error by false cachefiles, and i could see /hear the behaviour in a clean fresh CC20 project as well.

The event viewer does not show any significant errors at all.

So, based on the amount of responses , it seems that nearly no one is using premierepro in a professional environment...thought so....  so the problem is not showing up because no one plays out multicannel audio.

[Richard M Knight]

I am getting full 5.1 from my ASIO setup.

CC2020

Windows 10

[megacinn]

@ Richard

thank you for the reply ...top interesting...

in my case it looks exactly the same either with AJA-Kona5 and/or intellimix...

...it behaves inside PremierePro as it would play correctly on all channels ... but in fact everything is going through channel 1and 2 .

Can you hear the sound on your BM-Card through AES/EBU connectors or the HD-SDI embedded stream ?

[Richard M Knight]

I am using the three AES outputs which feed my Dolby D/A cinema interface.

[megacinn]

I just had an hour of a adobe-support-session with a very friendly supporter.

We checked everything, and found out , that the problem is independent from the audiohardware and/or it`s asiodriver.

The same probleme occures with a AJA-KONA5.

Only AES-outputs 1-2 are always accessed /no other output is getting sound from premierepro14.0 but from all other programs.

So it is more then obvious that it has something to do with the premierepro version 14.0

@richard  can you really really confirm that you have premierepro 14.0 running with a blackmagiccard in windows10 build 1903 , and you can hear audio coming from channels 1-4 seperately  . Are you using the original BM-drivers or a 3rdparty asio-driver ?

[Richard M Knight]

Just double checked, 5.1 sound playing correctly from the 3 AES outputs.

i9 9900k

Gygabyte Z390

64 Gb ram

GTX 970

BM Decklink 4K

[megacinn]

@ Richard

thank you very much, I checked everything precisely , and with again additional help of the official adobe-support we found out, that if I try playing back through AdobeAudition, then , with exactly the same preferences , I can play through all connected ASIO-channels (as with all other software).

So, I was told , that for audio, audition is based on the same coreengine.

One assumes, that there has something changed in premierepro 14 in the connection and access from the premiere-UI to the coreengine, which makes it impossible at the moment to access multichannel audiointerfaces , EXCEPT you have a bm 4k card.

Maybe they developed something new which only fits to blackmagicdesign, but not to all other vendors.

We tested now :

Yellowtec

AJA

ASIO4All

all to no avail....only 2 ch playback.

Maybe I find a bm-card the next days and can check it by myself , but at the moment premierepro14 is absolutely useless to us, because we cannot setup a stereo (voiceover) workflow (4ch out - 2ch in ). BM unfortunately does not support fullduplex-playback.

[megacinn]

finally I can 100% confirm that with the current PremierePro 14.0 (CC20) there is definitely NO MULTICHANNEL playback possible.

I baught , based on richard's experience, as well a blackmagic studio4K card.

Result : exactly the same problem as with AJA and all other audiodevices. For more then 2 audiochannel-out you need an ASIO-driver.

But unfortunately in CC20 (Pr 14.0) this interface is corrupted and is always routing everything to channel 1 and 2.

Same computer , same installation , running CC19 everything is fine under every tested card and audio I/O.

I / we wasted now a big bunch of money to check every available I/O-card on the market only to find out, that, as expected , there is a huge bug in CC20, which is not fixed until today....and we even don't know if ever they are working on it.

So, professional multichannel-audio-output via I/O-interface is actually not possible

[stepheng8835340]

I am having this exact same issue and it started happening today. I can no longer monitor audio from the two front speakers in my 5.1 rig.

Didi you ever solve this problem?