Can't click adobe stock in essential graphics Premiere pro

[salarh98533084]

Hi, please help me with this, I can't open adobe stock in essential graphics. Thanks 

[nishu_kush]

Hi Sali,

Thanks for reaching out.

Please check that the Creative Cloud desktop app is working fine and there are no updates available for it.

Let us know how it goes.

Thanks,

Nishu

[Marcus5CAC]

I'm having the same problem and I can't see any issues or updates in my Creative Cloud desktop app... suggestions?

[FacundoB830]

I´m having the same problem! It happens also with the sound library.

[FacundoB830]

Nice one. But not in my case. I´ve been subscribed for a couple of years. I have the receits that prove it. Lol. And I have had the asobe stock enabled and it went away all of a sudden. All the apps are up to date.

[Marcus5CAC]

Same here.

[Jon24387068qc47]

so nobody got an answer to this still?

[Kevin-Monahan]

Hi @Jon24387068qc47,

I read about your issue. It sounds odd. It seems like not everyone experiences this problem, only some do. Those that have the problem have solved this issue. I wonder if it has to do with the licensing you have.

Do you have a full subscription to Creative Cloud, or just Premiere Pro? Is this an educational or enterprise version? For example, are you studying at a university? Let us know. I hope we can help. Sorry for the frustration.

Thanks,
Kevin