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Can't click adobe stock in essential graphics Premiere pro

Community Beginner ,
May 11, 2020 May 11, 2020

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Hi, please help me with this, I can't open adobe stock in essential graphics. Thanks 

Inkeddd_LI.jpg

Sali
TOPICS
Error or problem , Freeze or hang , How to

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Adobe Employee ,
May 13, 2020 May 13, 2020

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Hi Sali,

 

Thanks for reaching out.

Please check that the Creative Cloud desktop app is working fine and there are no updates available for it.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Nov 17, 2020 Nov 17, 2020

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I'm having the same problem and I can't see any issues or updates in my Creative Cloud desktop app... suggestions?

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New Here ,
Nov 18, 2020 Nov 18, 2020

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I´m having the same problem! It happens also with the sound library.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Nice one. But not in my case. I´ve been subscribed for a couple of years. I have the receits that prove it. Lol. And I have had the asobe stock enabled and it went away all of a sudden. All the apps are up to date.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Same here.

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New Here ,
Jun 07, 2023 Jun 07, 2023

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so nobody got an answer to this still?

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hi @Jon24387068qc47,

I read about your issue. It sounds odd. It seems like not everyone experiences this problem, only some do. Those that have the problem have solved this issue. I wonder if it has to do with the licensing you have.

 

Do you have a full subscription to Creative Cloud, or just Premiere Pro? Is this an educational or enterprise version? For example, are you studying at a university? Let us know. I hope we can help. Sorry for the frustration.

 

Thanks,
Kevin

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