Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can't export to media encoder since updating to 2022

New Here ,
Oct 30, 2021 Oct 30, 2021

Copy link to clipboard

Copied

Since Adobe has launched their line of 2022 products I can't export anything from Premier Pro 2022 and After Affects 2022. I've updated all my apps and still nothing.

Premier Pro hangs on loading into Media Encoder. Doesn't crash just sits on loading. Trying to render in Premier Pro does the same just hangs on the loading bar.
After Effects crashes my computer after trying to load into Media Encoder.

Now this morning all my files can't be located in Premier Pro and when I go to locate them the software crashes.

Running an AMD 5600x , GTX 1070, 16gm Ram again had no issues with this hardware last week. Checked firewall status and everything is okay and got two IT people to double check.

Please somebody help me.

TOPICS
Crash, Error or problem, Export, Freeze or hang

Views

2.1K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 30, 2021 Oct 30, 2021

Copy link to clipboard

Copied

Hi Dane5EE9,

 

We're sorry about the poor experience. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave? Also, please check if any crash log is generated on the system. It can help us in isolating the cause of the crash.

 

Thanks,

Sumeet

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 31, 2021 Oct 31, 2021

Copy link to clipboard

Copied

It would really be great to stop suggesting resetting app preferences to fix every problem.

 

Blowing away our sometimes very elaborate setups to solve a problem...isn't solving a problem.

 

Now telling us what thing in our prefs is causing the problem...THAT would be helpful.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 31, 2021 Oct 31, 2021

Copy link to clipboard

Copied

Project due in the morning and can't export since the update. Great, this recommendation doesnt help.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

This may help dear editor person. Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Didn't mean to sound rude Sumeet.  Not directed at you personally.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hi Darse,

Turnning off MFR can solve this. Hope that helps. 

For info, please check this FAQ.


Blowing away prefs has been a common troubleshooting step since the 90's. As Todd Kopriva advised me years ago, always back up the file so I can plop it back in if it wasn't prefs and to have the option of sending the file to AE-eng reps, which I can do for you - just PM me. 🙂

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 31, 2021 Oct 31, 2021

Copy link to clipboard

Copied

Same here!
No matter the export setting, it crashes every single time.
Reset my preferences and rebooted the PC, Windows 10.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 04, 2021 Nov 04, 2021

Copy link to clipboard

Copied

I'm also experiencing repeated crashes with PrPro/Media Encoder since the 2022 update.  I've tried a variety of "fixes", including un/re-installing Adobe. iMac 2017,3.4 GHz Q-C Intel Corei5, Radeon Pro 570 4GB. 😞 What other options are there besides Adobe, this is ridic!

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hello Ms. or Mr. Editor:
Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hi Darryl,

Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2021 Oct 31, 2021

Copy link to clipboard

Copied

I had to delete all my media cache, and manually remove all my preview files for audio and video. find these folders with your project/production, but Quit Adobe Premiere before you do this. 

Adobe Premiere Pro Audio Previews

Adobe Premiere Pro Video Previews

Then open your project/production and slowly render sections of your sequences. Some of mine wouldn't render and had to replace some transitions and also redo all warp stabilizers by resetting them, then entering in new settings. 

It feels as if the previous preview/render files from v21 are incompatible with 22 formatting?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

SS,

Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Same here, since updating to 2022 Media Encoder just ain't working and I got some angry clients now-.-
(MacBook pro 2020 intel)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Same problem here on my iMac MacOS 11.6.1 and MacBook Pro M1 MacOS 12.0.1

I had to downgrade to Premiere Pro 2021.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hi Patrik,

Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hi Ana,

Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

I have an issue with Media Encoder 2022 too. I can't render from AFX , it keeps crashing. Everything is up to date , this is so annoying . I can't render my work .... 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hi Giles,

Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

parece que la nueva actualización 2022, no toma el GPU, intenta rederizar solo por software.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hi Roman,

Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

SAME - nothing works ... i know this is premire pro group -but after effects cant render either ... 

Roll this back asap - update just doeenst work ... 

Angry clients !!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

d.a.,

Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Sorry Dane, 

Please check this FAQ.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2021 Nov 07, 2021

Copy link to clipboard

Copied

I'm having the same problem. Had to uninstall 2022

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
    • 1
    • 2