CC 2017: An unknown error occurred while opening the project.

[drking2020]

A couple days ago I spent all day editing a project. It's about 10 minutes long and consists of all iPhone videos - various frame rates and resolutions. It came out great and I closed the project for the night. The next day I came back and tried to open the project and after the loading bar completes, I get the error: An unknown error has occurred while opening the project. Other projects open normally. New projects open normally. But this one does not. I am so upset and frustrated about the lost work.

I went to my recent auto saves and they give me the same error. If I go way back in the auto saves, they will open normally but that was before many hours of additional work on the edit.

I made a new project and tried to import the old project and I get the error: The importer reported a generic error.

I used Media Browser to view the project and the window where I should see everything is blank, even after the loading bar finishes.

I used Project Repair from Digital Rebellion's Pro Maintenance Tools which thinks it has repaired the project, but I get the same error when trying to open it.

I used CS Repair from Digital Rebellion's Pro Maintenance Tools to trash Premiere preferences. No help either.

I googled the error message endlessly and although the same question has been asked, none of them got an answer.

Please advise.

Premiere 2017.0.1

macOS Sierra 10.12

2012 Mac Pro 12 core 2.4GHz

Nvidia GTX 780 6GB

32GB RAM

[pawełd42970180]

Hi Mohsenagha​,

can you help me with my file: WeTransfer

The project crashed with .flac audio error. Of course none of the auto-save files work.

I was able to open the xml of the project but I don't know what to look for.

[Mohsen Aghaei]

Sure I will do my best

On Fri, Jun 29, 2018 at 2:38 PM pawełd42970180 <forums_noreply@adobe.com>

[pawełd42970180]

Mohsenagha​ - are you going to try repairing it today? Will it help if I send you the earliest auto-save I've got - it's only 209 kb - it doesn't open as well but it might be easier to locate faulty xml parts in it.

[Mohsen Aghaei]

yes I will working on it right now and send me that file either.

On Fri, Jun 29, 2018 at 4:10 PM pawełd42970180 <forums_noreply@adobe.com>

[Mohsen Aghaei]

I am working on it

On Fri, Jun 29, 2018 at 4:09 PM pawełd42970180 <forums_noreply@adobe.com>

[pawełd42970180]

Mohsenagha​, here's my earliest auto-save: WeTransfer

Thank you very much!

[Mohsen Aghaei]

My Friend you are so lucky...

Finally after lots of fails this is your timeline!! I Recovered your project.

Send me an email to this address chooriy at gmail.com

[pawełd42970180]

Mohsenagha​

I've sent you an email.

[Mohsen Aghaei]

I will check it my friend

On Sat, May 19, 2018 at 12:32 AM, annap37312226 <forums_noreply@adobe.com>

[Carlos Ziade]

Dropbox - Untitled.xml

I tried to figure out where the error was and fixed it, but please try to

test this kind of xml if it works

[Carlos Ziade]

I'm trying seems like the last fix attempt did not work ...

Let's get some more time trying with these xml codes

[Mohsen Aghaei]

My friend your project file is healthy, so the problem is somewhere else, try this Re: Project could not be loaded, it may be damaged or contain outdated elements.

[Mohsen Aghaei]

Sorry I made a reply on your out dated original post by mistake. Just ignore it. Sorry

[willa85431183]

Hello! Can you please check out this file?

18_04_28_Jokiharju_29_Pick_Master.prproj - Google Drive

[Mohsen Aghaei]

Unfortunately These days I'm facing with lots of Project files with problems in compression. And as I know there is no way to recover corrupted zip file because usually a big portion of file is missing and premier needs every single lines of the XML core to load the file.

as you can see above the problem is in compression at the first hand.

[pigsalreadyfly]

@Mohsenagha can you repair my project please? It's a very small project but I have clients waiting for videos on Sunday. My autosaves go corrupted too! Thank you!

Batch 4_180629-1249.prproj - Google Drive

[Mohsen Aghaei]

I will check it

On Fri, Jul 6, 2018 at 2:35 AM pigsalreadyfly <forums_noreply@adobe.com>

[pigsalreadyfly]

Thank you so much!

[Mohsen Aghaei]

My friend your XML is healthy but the problem is hiding somewhere between

more than 15 millions of characters! I spent about 2 hours but no success

yet.

I'm trying to find it but it takes me lots of time, do you steel want me to

work on it. It may need some money, If you need that project anyway PM me.

On Fri, Jul 6, 2018 at 5:32 AM pigsalreadyfly <forums_noreply@adobe.com>

[sight4567]

I have to confirm that Mohsenagha indeed can fix the problem and he does it, he recovered my project too. Thank you once again for your help!!!

[welovemotion]

Hi Mohsenagha,

Could you also help me on project.

https://we.tl/v6cbfoGWMT

Thank you for your help.

[Mohsen Aghaei]

Sure

I will check it right now

[Mohsen Aghaei]

My Friend It seems your file is recoverable but it takes me time and

efforts, If you really need this file I will recover it but sorry it won't

be free.

How much you can pay for repairing this file? I will recover it then send

you some screenshot for your confirmation then you pay me and i will send

you the recovered file.

so tell me what you think.

Thanks

[welovemotion]

Hi Mohsenagha,

It's ok,  I also tried to debug it using xml and 2 million+ lines of code will just take a lot of effort.

We'll just redo the project.  Thank you.

[Mohsen Aghaei]

Good NEWS

My friends after lots and lots of repairing broken projects, these days I am finishing working on a smart application which is able to scan and diagnosis and repair lots of xml problems causing that annoying error "an unknown error occurred while opening project" which is able to fix almost every broken projects from all versions of Adobe Premiere Pro, Also I am working on a website dedicated to this problem.

fixunknownerror.com  (it is not finished yet)

So It would be my honor to have your comments and Ideas about that.

Thanks