DJI PHANTOM 4PRO FOOTAGE DOESNT WORK ON PREMIER

[jessek41661563]

Hi,

Im drone user and i got couple different dji's. Just bought the Dji phantom 4pro, and now its my first time to edit the footage of THIS drone. I get some error message from premier that "premiere pro a low level exception occurred". Ive tried with media encoder to code the footage but it wont do anything to it. It also keep saying "footage doesnt have image or sound with it". Ive tried to conver the file from MOVi to MPG2 and to MP4 but none of that helps. Ive changed the files location, started my computer again and again. Rebooted the premier. None of this helps. Biggest question is how come that this footage dont work but for example i fly the inspire and with that footage i dont have any problems never.

I need help quickly!! Thank you!

Regards

Jesse

[juanmario]

I'm glad to see that you can edit without mishap.

If a query does not bother you, to those files that you changed the name you already tried to import it before ..?

[tp-doku]

since 18 month this Bug is hurting me and there is still no solution for mac-cutters - can´t believe it.

It is a shame!

[Ann Bens]

Upload a short clip for testing.