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Error Message: This type of file is not supported, or the required codec is not installed.

New Here ,
Jul 27, 2019 Jul 27, 2019

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When I try to drag a GoPro file into premiere, premiere loads like its loading the video into the software, then it says this type of file is not supported, or the required codec is not installed. I always use my GoPro videos in Adobe Premiere but all of the videos from this day are not loading in. I did shoot my videos in 4k 60fps and maybe thats why. Im not sure if adobe premiere can take 4k video files or not. Thats all I could think of.

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LEGEND ,
Jul 27, 2019 Jul 27, 2019

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Use the following link as a guide to post up some details.

How To Ask For Help

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Community Expert ,
Jul 27, 2019 Jul 27, 2019

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

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