Export problem

[iamjustfiction]

I was rendering my movie, I used H.264 stuff? and then when it reached a 100% it froze and suddenly it crashed. I saw an incomplete audio and video unknown file on my desktop and i deleted it. suddenly when i opened my saved project again

[Kevin-Monahan]

Iamjustfiction,

Are you exporting directly from Premiere Pro? Can you try exporting from Media Encoder instead? Let us know if that works.

Thanks,
Kevin

[paigeh25271806]

Hi Kevin

I'm having the same issue.

I try to export my project (have tried with 2 different projects and the same issue happens) and it will get to a certain percentage and crash (sometimes even my laptop will reboot).

I even tried to break up the project and export each section of the project - the same thing happened.

Can you please help?

Thanks

[paigeh25271806]

I have tried your above suggestion and it does the same thing even when using the media encoder.

Thanks

[iamjustfiction]

this is the export problem stuff

and when I click Okay and close the window, my timeline wont play the video, stuck on black screen or "media pending"

[Sumeet Kumar Choubey]

Hi there,

Please check if you have enough storage space left on the drive where you are exporting the media. Also, please try to switch the Renderer to Mercury Playback Engine Software Only and then check if it's exporting properly.

FAQ: How to change the Video Renderer in Premiere Pro?

Let us know if it helps.

Thanks,

Sumeet