Exporting Bug?

[cinemaseth]

• Issue -

  I can't export anything in Premiere. Not through Media Encoder either. I can still work on my projects but I can't export. Every time I try, I get an error message that just says "Sorry, an error has occurred" and then it gives me an option to send a report or not. No error code or anything. If I hit send report or don't send, it just completely closes out Premiere. It only happened after my computer updated to the most recent OS. I just had another OS update and that didn't change anything. I've tried changing sequences and project files. Nothing works. I have been on multiple calls with adobe. They went through everything tried things themeslves, completely reset my preferences and removed any and all plugins and it still didn't export. We tried going back to 

  I can actually export from the ROOT user on my computer but I still have the same issue on my actual profile. Adobe told me it must be an Apple issue and to take my computer there. I took it to them and they ran all sorts of tests. They said my computer hardware is running perfectly fine. They had me back up my compter to a hard drive and completely wiped my computer and that still didn't work.

• Adobe Premiere Pro version number: 25.1
• Operating system -  macOS, Sequoia 15.3.2
• System Info: CPU, GPU, RAM, HD:
  

  • Graphics: Intel UHD Graphics 630 1536 MB

  • Processor: 2.3 GHz 8-Core Intel Core i9

  • Hard Drive 1 TB

• Video format: Its multiple video formats from a Sony Handycam to iPhones and Samsung phones
• Workflow details: This issue is with any and all kids of sequences. Multicam, single cam, doesn't matter
• Steps to reproduce - (Very important!) 1:Export sequence 2: Encoding audio box appears 3:Error message shows up 4:Click send report or don't send (same thing happens either way) 5: Premeire crashes and closes 
• Expected result - Video should export.
• Actual result - The encoding audio box appears, the error message shows up. I can either click send report or don't send report beacsue the same thing happens either way. Then Premiere closes/crashes

[cinemaseth]

I really need some help. I don't know if anyone has experienced this same issue or not but I can't export anything in Premiere. Not through Media Encoder either. I can still work on my projects but I can't export. Every time I try, I get an error message that just says "Sorry, an error has occurred" and then it gives me an option to send a report or not. No error code or anything. If I hit send report or don't send, it just completely closes out Premiere. It only happened after my computer updated to the most recent OS. I just had another OS update and that didn't change anything. I've tried changing sequences and project files. Nothing works. I have been on multiple calls with adobe. They went through everything tried things themeslves, completely reset my preferences and removed any and all plugins and it still didn't export. We tried going back to 

I can actually export from the ROOT user on my computer but I still have the same issue on my actual profile. Adobe told me it must be an Apple issue and to take my computer there. I took it to them and they ran all sorts of tests. They said my computer hardware is running perfectly fine. They had me back up my compter to a hard drive and completely wiped my computer and that still didn't work.

I'm at a complete loss at what to do now. Would anyone have any idea on what I can do to fix this issue?

[IanB_360]

Hi @cinemaseth and welcome to the Premiere Pro Forum community.  Thank you for taking your time to file a bug report. We would like to help figure this out with you. The team just needs a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you

Ian

[Rag and Bone]

Are you running Sequoia 15.3.1? If so, see this discussion.

I'm not using this version of the OS, but I'm wondering if stepping back a version in Premiere might help, or if you've tried the latest Premiere beta. To be clear, I have no actual knowledge of what could be causing this, but I'd try different versions of the app if I were in your position.

[cinemaseth]

I actually have tried going back to previous versions of Premeire including 24. I actually have not tried to new premiere beta. I haven't tried that yet. I could give that a shot.

[Kevin-Monahan]

Good idea, @cinemaseth. Let us know if that works for you.

Thanks,
Kevin

[cinemaseth]

I just wrote a bug report. Thank you.

[cinemaseth]

I actually can export from the Premiere Beta! 

[Kevin-Monahan]

Great news. Which version of macOS are you running?? Please also see if deleting the media cache might help your current situation. Press Shfit at launch for the option in the Reset Options dialog box. I hope we can fully iron out this situation. Thanks again for the notes.

BTW, I combined your thread with this bug report. I hope that is OK!

Cheers,
Kevin