FIX the bug of audio missing from export

[davide.bonaldo]

When exporting a video sequence premiere randomly leaves out part of the audio. Those part were not muted, but in the same channel and of the same kind of other parts exported fine, not even cut: so for instance you have a talker that randomly get the voice silent.
This is a big reliability issue, because there is no correspondence of what you have on timeline and what you are going to have on final export. This happens on different machines and happened also with previous versions of Premiere different from this one at moment of writing 15.4.1 (build 4).
The only reliably working workaround has been export only the single audio channels in wave files and then import it back into the timeline, that is time consuming and unacceptable for a professional software.

[Tiana Creative]

What's going on adobe... I'm glad im not the only one experiencing this.

[Francesco Langiulli]

I have this problem too, for 1 month!!! and I think it's related to this bug: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/33893473-random-audio-layer... without-mute-button random audio layers are muted (without mute button activated) and I miss this audio after export also. Is it possible that this bug is not fixed yet?

[Aaron5F97]

I am running version 23.0.0 (Build 63) and I have had two successful exports in a row with no missing audio. Since this problem is intermittent this may be a fluke, but I thought I would share.

[Angieosorioc]

What I did to solve this was to edit the audio clip witch I had the problem in Audition and in that way I could export whitout any problem.

[Marius Rusu]

I've had the same problem. Original files were h264 5.1 (very compressed) at export random audio parts will not be exported, all the audio being on the same track with the same effects on it.
The fix was to restart Premiere before export. So when everything is ready, close Premiere, re-open it, and go straight to export, don't do any other changes on the timeline. For me it worked this way.

[Eugene Khoruzhenko]

January 2023 (version 23.1.0, build 86) - still a problem. The solution could be to go back to the older versions of Adobe Premiere that did not have this problem. But every newer version is specifically done to be incompatible with the older ones. So stick with the version that works and do not upgrade.

[Mary Bradley]

I was having this problem with two iPhone clips. I think it's related to constant vs variable rate. I fixed it by using Handbrake to change the clips to constant rate.

[nilesf65871158]

Still an issue one year later. I highly recommend everyone use the "Render and Replace" function on the audio tracks which will prevent it from happening until this fixed if at all. If you don't, it will eventually happen again. You can export the same project with the same settings 3 times in a row and have the issue not happen, but on the 4th export it will just magically happen. If you don't use "Render and Replace", it will happen again. I've done everything I can to fix the issue like wiping my C Drive and cleaning my folders. Please Adobe fix this, it's been happening since March 2022.

[Tjay]

Just a note, it's still happening after I updated to v23.1

[davide.bonaldo]

I had to switch to an Intel CPU and this didn't happen anymore...
Could be because of the Quicksync feature of Intel?
Could this be related just to AMD processors or others without Quicksync?
Would anybody with this issue check which processor are they using?
Thanks

[Agrarvolution]

I've experienced this issue with GoPro footage before and I'm using a AMD Ryzen 5950X.

Making proxies, sub comps etc. didn't help. In the end I stitched several exports together in a new video, since the parts where always was missing always changed.

[Fergus H]

Davide, can you share a project plus the media that demonstrates this issue?

[KP091298]

I had this problem. What I did was I changed the Sample Rate from Audio in my Sequence Settings. From 48,000 Hz to 44,100 Hz and now I could export videos without having any audio problem. It was weird cos I wasn't even touching that settings but it worked for me XD (Version 23.2.0)

[mayjain]

Hi All,
Sorry for this problem. We have made one fix regarding the intermittent audio dropouts from exported files in the latest beta builds.  This fix is available in both Premiere and Media Encoder beta builds. 

Please check out the latest beta build version from the creative cloud and let us know how it goes there.

You can download the latest Beta builds from Creative Cloud --> Beta apps --> Premiere Pro (Beta)/Media Encoder(Beta) 
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

If you still face this issue, please share your project files(&media) here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.

Thanks,
Mayjain

[Philipp28161810a35c]

it doesn't work with the beta version either.

ADOBE please, I have projects with deadlines, my customers wait and pay for them.

I pay a lot of money for the Adobe Cloud so please take care of it and fast.

[nilesf65871158]

It seems that the new beta builds for Premiere Pro and Media Encoder fixed it for me. I've exported around 10+ videos so far and it hasn't happened at all.

[mayjain]

Thanks, @nilesf65871158 for the update. Really appreciate it.  🙂 
Let us know if you still see any audio drop issues anytime. 
Happy to help, 
Mayjain

[mayjain]

Hi Philipp28161810a35c,

Sorry for the problem. Can you please mention the Premiere Pro Beta build version you are using? 
If you still face this issue, please share your project files(&media), screen recording, and any other info. which can help us duplicate the issue you might be facing here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.

We have a few users including one in this post who have confirmed the audio dropout fix in the latest Premiere Pro beta build, so we would like to explore more on the scenario you might be facing.  

Happy to help,
Mayjain

[KinoKast]

this is soooo bad... i've used Premiere consistently since the early 90's, i've never come across such a frustrating and fundamental fatal error as this before.... random silent gaps of audio in exports. 

this is massive... my hunch is it might be connected HEVC... but no idea really...

just can't believe this is happening.

[mayjain]

Hi @KinoKast,

Sorry for the problem. Can you please mention the Premiere Pro version you are using?  
Have you tried the latest Premiere Pro version ? We have a few users who have confirmed the audio dropout fix in the latest Premiere Pro versions, so we would like to explore more on the scenario you might be facing.  

If you still face this issue, please share your project files(&media) here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.

Happy to help,
Mayjain

[Allyson5EFE]

Yeah, I think it's safe to say the original poster has found an alternative solution to their problem seeing as they had this problem 5 months ago....

[Allyson5EFE]

Apologies, I see the reply was not meant for the original poster. I do not see an option to edit or delete my comment so... it is what it is I guess.

[KinoKast]

I'm using version 23.3.0 (build 61)

[mayjain · Accepted solution]

Hi @KinoKast,

Thanks for the version details. This issue was fixed in Premiere version 23.4. Please update your version from Creative Cloud and let us know how it goes there in the updated version. Sorry for not mentioning it earlier. 

Happy to help, Mayjain

[GeorgeKurian75]

Hi, I am on version 24.1 and still having this issue