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FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.
 
We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1
 
The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.
 
If you are experiencing this issue, use one of these options:
  • Please update to version 23.2 where the issue is fixed
  • The following workarounds are for 23.1
    • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
    • Export to a different format, such as Apple ProRes.
    • For H.264 exports only: disable hardware-accelerated encoding.
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Error or problem , Export , Hardware or GPU

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correct answers 1 Correct answer

Adobe Employee , Feb 16, 2023 Feb 16, 2023

I'm pleased to announce that Premiere Pro version 23.2 has just been released with a fix for this issue and some other nice features.  Please update to get the fix.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 09, 2023 Mar 09, 2023

  

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replies 431 Replies 431
Community Beginner ,
Dec 10, 2022 Dec 10, 2022

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I have exactly the same problem, and I have enough space in my HD (about 1.11 TB). This problem appears with short videos (less than 30 secs) and, of course with larger ones. Can anyone help me, please?

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Do you have only one hard drive?

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Community Beginner ,
Dec 10, 2022 Dec 10, 2022

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Only one internal HD and a couple of externals, but I can't understand why a few days ago there was any problem with big projects and now I can't export a little one. Any suggestion?

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Is the internal drive the one with 1.11TB free space?

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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Yes, is the internal HD the one with 1.11 TB (image attached). I've exported my little project using an inferior external HD, that's doesn't make sense to me.

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Hola! Cómo lo solucionaste? Ya intenté exportarlo en Escritorio, en Discos externos, a través de Media Encoder y sólo me saca un archivo de 24 bytes

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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No lo he solucionado, pero tuve suerte y pude exportar en un disco externo. Creo que ha sido cuestión de suerte más bien. A mi me da que en la última actualización de Premiere algo ha salido mal, ya somos demasiados con el mismo problema. Lo que estoy haciendo ahora es vaciar el disco interno al máximo, por si los requerimientos del programa han subido y fuese algo así.

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New Here ,
Dec 13, 2022 Dec 13, 2022

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Yo también tengo el mismo problema, esta última version no funciona bien

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New Here ,
Dec 13, 2022 Dec 13, 2022

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Yo tengo el mismo problema. Es el primer vídeo que edito desde que me actualizó a la versión 23.1.

 

Estoy casi seguro de que es por la nueva versión, porque hay sitio de sobra en el disco.

 

He conseguido llegar a exportarlo en otro disco diferente del que tengo el proyecto.

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New Here ,
Dec 13, 2022 Dec 13, 2022

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Me está sucediendo lo mismo, he intentado exportar tatno directo en miservidor como en uno externo y, pero no se soluciona. Alguien ya ha encontrado alguna solución

?

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New Here ,
Dec 09, 2022 Dec 09, 2022

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yo tambien tengo este problema, ya sabes como solucionar ?

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Buenas tardes, 

Mi Premiere ha presentado un problema después de buen tiempo de uso, cuando termina de exportar el video, me sale un triángulo amarillo de advertencia y dice: "El programa de importación de archivos ha detectado una incoherencia en la estructura del archivo. Se ha deshabilitado la lectura y escritura de los metadatos de este archivo (XMP).

He intentado rehaciendo el video, desinstalando, pero no me deja exportar nada, pido por favor me puedan ayudar.

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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try to provide more space on the storage where your project and the working files are.

if you are using external storage, try to copy everything to your local drive, if there is enough space.

try to collect files from the project manager and use the new project file with the collected assets.

try to switch renderers from project settings, export settings, or try to change your export format 

to something other than H.264, like QuickTime.

Try to change video preview settings and codecs from sequence settings to QuickTime

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Hi Gustavo,

Please provide more info so the devs can reproduce your bug: How do I write a bug report?

Your help in reproducing the issue is crucial in fixing this issue.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Bem, eu estava com o mesmo problema e consegui resolver.
Basicamente ele não consegue exportar pois o Premiere não reconhece o nome da pasta. Se você tentar salvar na Area de Trabalho por exemplo, ou em outros lugares, é provável que ele vá.

Resumindo então, só deixar a pasta com um nome simples, sem acentos ou caracteres que provavelmente resolverá (o meu erro resolveu assim).

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Community Beginner ,
Dec 10, 2022 Dec 10, 2022

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De todas as dicas, a sua era a mais simples. Fiz exatamente o que você falou e funcionou!! Muito obrigadaaa!! 

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New Here ,
Dec 10, 2022 Dec 10, 2022

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Tive o mesmo problema e foi solucionado com sua dica. Obrigado!

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New Here ,
Dec 10, 2022 Dec 10, 2022

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A pasta era meu problema também, ajudou demais!!

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Community Beginner ,
Dec 11, 2022 Dec 11, 2022

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Pra mim não funcionou, inclusive não está exportando nenhum arquivo nem os antigos. Já desinstalei, já mudei os arquivos, já convertiti e nada... simplismente não exporta masi nada 😐

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Community Beginner ,
Dec 11, 2022 Dec 11, 2022

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Consegui exportar, no meu caso como uso oneDrive, exportar na area de trabalho também dava erro, precisei criar um arquivo que não gerasse o onedrive no endereço da pasta (c://onedrive/desktop...) Obrigado pela dica ❤️

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Me salvou!

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New Here ,
Dec 11, 2022 Dec 11, 2022

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Funcionou aqui também! Obrigada por compartilhar!!

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Realmente é o problema !
Por alguma besteira eu coloquei acento em 2 pastas do caminho e ao retirar eles deu tudo certo. É algo já propagado pela comunidade de não colocar acentos pois isso atrapalha em vários momentos. Aliás a pasta é dentro do OneDrive, então o erro realmente foi o nome das pastas contendo acentos.

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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Aqui pra mim o problema tem sido o proprio onedrive depois da ultima atualização, tantoque nenhum dos projetos, nem os antigos que funcionavam certinho não funcinoam mais se tentar exportar direto numa pasta do onedrive.

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Muito obrigado amigo. Melhor coisa é encontrar pessoas inteligente com soluções práticas e sem enrrolação. Erro este, solução esta. Problema resolvido!

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