FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

[Francis-Crossman]

This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

• Please update to version 23.2 where the issue is fixed
• The following workarounds are for 23.1
  • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
  • Export to a different format, such as Apple ProRes.
  • For H.264 exports only: disable hardware-accelerated encoding.

[Kirmm Ella]

The problem I had is that the name of the export folder had non basic English characters. After changing it the problem went away.

[Francis-Crossman]

@Kirmac, thanks for letting us know this worked for you and you were able to get your project exported.

[Rachel25978369gu5n]

Many thanks!
I had the same issue and you helped me a lot 🙂

[Samuel28656396hfam]

muito obrigado

[Ghettoman]

I had the same problem. Folder had an 'é' in it. Pitty this isn't solved yet since then.

[PA Reportage]

After the latest update I have the same problem. I use H.264. I have plenty of storage space on my harddrive, so that is not the problem. I have changed to Mercury Playback Engine Software Only and use Software Encoding in Export settings. Still doesn't work. I have also tried different Bitrate settings.

The only thing that works for me is when I export to an external drive or even the SD card. Just so you know 🙂 

(I live in Sweden.)

[Francis-Crossman]

The workaround is actually disabling hardware-accelerated encoding in the export window. Toggle open the video section and find Performance under Encoding settings.  Change it to Software Encoding.  Hope this helps.

[PA Reportage]

That did not work for me. I restored to version 23.0 and now it works.  

[JUNIOR5FDE]

funcionou pra mim, obrigado.

[Sascha27767539vc07]

That worked for me. Thanx but please solve the problem.

[Pongpan277953710mjz]

thank you,

ลองเปลี่ยนแบบนี้ดูนะ version 23 ผม export ได้

[just edit]

And do you guys at Adobe find that bypassing hardware encoding is really a solution ? How can it takes more than one month to correct such a obvious bug ? I really would like to understand how is it possible. Are there some Adobe Premiere Pro coders in this forum to explain how it works ?

Thanks !

[mariat24077160]

I'll be doing my edits in the previous version before I try this workaround. I feel the same way about new updates not resolving issues we have to work around - not happy. The other issue is I'm not an IT person so workarounds are not helpful.

[Sol Marengo]

That worked for me! Thanks Francis

[Rıfat Dirgenali]

When I restored version 23.0 the problem went away

[Vinoverse]

Please solve it as soon as possible. Is really anoying to avoid accents when my first name and user profile has it.

[Francis-Crossman]

We fully understand the inconvenience and are working hard on a fix.  In the meantime, you can turn off hardware-accelerated encoding.  If that is not acceptable, I recommend rolling back to the 23.0 version. 

[rlorono]

how do I roll back to previous versions?

[Oğuz27573298yer3]

Hello, I had the same problem. I deleted the new version and installed the old version, which is 22.6 and my problem is gone, I ask you to try

[Francis-Crossman]

Version 23.0 is also unaffected

[António Fragata]

The problem was solved, after i disabled the "hardware-accelerated encoding".
Thanks for the sugestion.

[Francis-Crossman]

Glad to hear this worked for you

[Juliana__mo]

Hasta ahora he intentado todas las opciones que han brindado aquí y ninguna funciona, versiones anteriores, formatos diferentes al H.264, exportar en unidades externas, cambiar nombres, crear nuevos proyectos... ninguno me funciona ylo necesito. 😞

Soy de Colombia

[Kirmm Ella]

¡Oh, pobre alma dulce! ¿Ha intentado cambiar el nombre de la carpeta de salida y el nombre de la exportación? A la versión más nueva no le gustan las letras que no están en inglés. Además, si eso no ayuda, simplemente cambie la versión de Premiere a una versión 22.