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32

FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

Adobe Employee ,
Dec 13, 2022 Dec 13, 2022
This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.
 
We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1
 
The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.
 
If you are experiencing this issue, use one of these options:
  • Please update to version 23.2 where the issue is fixed
  • The following workarounds are for 23.1
    • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
    • Export to a different format, such as Apple ProRes.
    • For H.264 exports only: disable hardware-accelerated encoding.
TOPICS
Error or problem , Export , Hardware or GPU
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correct answers 1 Correct answer

Adobe Employee , Feb 16, 2023 Feb 16, 2023

I'm pleased to announce that Premiere Pro version 23.2 has just been released with a fix for this issue and some other nice features.  Please update to get the fix.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 09, 2023 Mar 09, 2023

  

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replies 435 Replies 435
Explorer ,
Dec 14, 2022 Dec 14, 2022

The problem I had is that the name of the export folder had non basic English characters. After changing it the problem went away.

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Adobe Employee ,
Dec 14, 2022 Dec 14, 2022

@Kirmac, thanks for letting us know this worked for you and you were able to get your project exported.

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New Here ,
Jan 23, 2023 Jan 23, 2023

Many thanks!
I had the same issue and you helped me a lot 🙂

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New Here ,
May 04, 2023 May 04, 2023

muito obrigado

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New Here ,
Jan 13, 2025 Jan 13, 2025
LATEST

I had the same problem. Folder had an 'é' in it. Pitty this isn't solved yet since then.

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New Here ,
Dec 14, 2022 Dec 14, 2022

After the latest update I have the same problem. I use H.264. I have plenty of storage space on my harddrive, so that is not the problem. I have changed to Mercury Playback Engine Software Only and use Software Encoding in Export settings. Still doesn't work. I have also tried different Bitrate settings.

The only thing that works for me is when I export to an external drive or even the SD card. Just so you know 🙂 

(I live in Sweden.)

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

The workaround is actually disabling hardware-accelerated encoding in the export window. Toggle open the video section and find Performance under Encoding settings.  Change it to Software Encoding.  Hope this helps.Screen Shot 2022-12-15 at 8.47.32 AM.png

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New Here ,
Dec 15, 2022 Dec 15, 2022

That did not work for me. I restored to version 23.0 and now it works.  

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New Here ,
Dec 19, 2022 Dec 19, 2022

funcionou pra mim, obrigado.

 

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New Here ,
Jan 01, 2023 Jan 01, 2023

That worked for me. Thanx but please solve the problem.

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New Here ,
Jan 04, 2023 Jan 04, 2023

thank you,

ลองเปลี่ยนแบบนี้ดูนะ version 23 ผม export ได้

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Contributor ,
Jan 24, 2023 Jan 24, 2023

And do you guys at Adobe find that bypassing hardware encoding is really a solution ? How can it takes more than one month to correct such a obvious bug ? I really would like to understand how is it possible. Are there some Adobe Premiere Pro coders in this forum to explain how it works ?

Thanks !

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Community Beginner ,
Feb 09, 2023 Feb 09, 2023

I'll be doing my edits in the previous version before I try this workaround. I feel the same way about new updates not resolving issues we have to work around - not happy. The other issue is I'm not an IT person so workarounds are not helpful.

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New Here ,
Feb 01, 2023 Feb 01, 2023

That worked for me! Thanks Francis

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New Here ,
Dec 15, 2022 Dec 15, 2022

When I restored version 23.0 the problem went away

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New Here ,
Dec 15, 2022 Dec 15, 2022

Please solve it as soon as possible. Is really anoying to avoid accents when my first name and user profile has it.

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

We fully understand the inconvenience and are working hard on a fix.  In the meantime, you can turn off hardware-accelerated encoding.  If that is not acceptable, I recommend rolling back to the 23.0 version. 

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New Here ,
Feb 06, 2023 Feb 06, 2023

how do I roll back to previous versions?

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New Here ,
Dec 15, 2022 Dec 15, 2022

Hello, I had the same problem. I deleted the new version and installed the old version, which is 22.6 and my problem is gone, I ask you to try

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

Version 23.0 is also unaffected

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

The problem was solved, after i disabled the "hardware-accelerated encoding".
Thanks for the sugestion.

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

Glad to hear this worked for you

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New Here ,
Dec 15, 2022 Dec 15, 2022

Hasta ahora he intentado todas las opciones que han brindado aquí y ninguna funciona, versiones anteriores, formatos diferentes al H.264, exportar en unidades externas, cambiar nombres, crear nuevos proyectos... ninguno me funciona ylo necesito. 😞

 

Soy de Colombia

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Explorer ,
Dec 15, 2022 Dec 15, 2022

 

¡Oh, pobre alma dulce! ¿Ha intentado cambiar el nombre de la carpeta de salida y el nombre de la exportación? A la versión más nueva no le gustan las letras que no están en inglés. Además, si eso no ayuda, simplemente cambie la versión de Premiere a una versión 22.

 

KirmmElla_1-1671173087983.png

 

 

 

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