FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

[Francis-Crossman]

This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

• Please update to version 23.2 where the issue is fixed
• The following workarounds are for 23.1
  • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
  • Export to a different format, such as Apple ProRes.
  • For H.264 exports only: disable hardware-accelerated encoding.

[Ivan Najera]

I tried every possible solutions coming from Adobe (and another "experts" forums) but nothing really fixed the issue.

My only personal and possible logical solution was to uninstall Premiere with the lastest version and reinstall the last one when it worked normal, the problem was fixed.

The only thing I guess is not so cool... is to make a step backwards to fix a problem that it is supposed as an upgrade.

[AugustoFPC]

I work around this problem by saving the output mp4 (h.264) file in a different folder than where the Premiere project file is saved.

Even though I use Portuguese characters in the file name and hardware acceleration, the file is exported correctly.

So in my case, I can't export the mp4 file in the same folder as the Premiere project file.

[Eduardo Kabello]

Is good to know! Thx

[mariat24077160]

This is happening to me and I only use English characters. How can I fix this?

[António Fragata]

When exporting videos, use "software encoding" instead of hardware encoding.
It worked well for me and solved all my problems.

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Melhores Cumprimentos:

António Fragata
Videografia - Fotografia e Video
[personal info deleted by mod]

[mariat24077160]

Thank you for your suggestion Antonio.

After watching a recent YouTube video I did choose 'software encoding'. However, I've installed an earlier version of Premier Pro and that version is working for me. I won't up update Premier Pro until this issue is resolved in a future update. 

I'm also doing some online learning to figure out all the basics to get my head around the jargon and features available in Premier Pro.

Cheers

[Sebastian27673973flyw]

It worked for me! Thanks. 

[Jose Maria27720470ouut]

Solved used software encoding. Thanks

[mctura]

Thanks for the information. Since yesterday it troubled me so much, I couldn't find the solution until now. It worked just by exporting to a new directory with a name with only English characters. 

[Nancy-Nalaz]

version 23.0 worked for me

[jbarbphoto]

I had the same problem with folders with accents in Portuguese. It was enough to remove the accents from the folders and it solved it.

[fael_leite]

Já temos quase 1 mês do lançamento desta versão e até agora não há nenhuma correção disponível? Há alguma previsão? Não quero fazer downgrade nem desabilitar a aceleração de hardware. A solução que encontrei foi salvar os arquivos na raíz do disco, numerados, e depois recortar e renomear.

[MARCELO FUENTES]

Hola 

el problema no era por estar usando caracteres de doble bytes, de hecho yo uso el español como escritura y nouso acentos. Existe un problema con la ruta de exportación, te explico: yo uso un disco externo donde tengo el proyecto completo y las exportaciones las envio a una carpeta en ese disco, carpeta exclusiva para las exportaciones. En un proyecto la reconce bien y exporta bien, en una segunda exportación del mismo proyecto pero donde cambio el formtato (otra línea de tiempo) no lo exporta, y sqale el mensaje: 

El importador de archivos detectó una incoherencia en la estructura de archivos de %filename.mp4%. Se ha deshabilitado la lectura y escritura de los metadatos de este archivo (XMP).

La solución fue muy extraña (te la comento para que busquen una solución más concreta). Para poder exportar el archivo tube que cambiar el destino de mi disco externo a el escritorio y pude exportar el video que necesitaba. 

La solución no es la ideal pero funciona. Lo probe con otros proyectos que me pasaba lo mismo y en todos funcino, como solución rapida para salir del apuro funciona pero no es lo ideal, me pase mas de 3 horas tratando de exportar el archivo y no funcionaba nada, solo al probar algo tan simple como exportar al escritorio funciono. 

Espero puedan ocupar esta información y dar una pronta solución, gracias. 

[CCY1978]

Thanks ! Accents on the folder's name was the problem for me ( only since the last update). Now it's OK

[Nickie27982685fsaq]

having this issue, too. adding a reply so i can be notified when this issue is fixed

[just edit]

More than one month later, still no update of this "identified problem". Seriously what are you doing guys ? We expect so much service as pro users.

noar

[lioliy]

this issue also happen in after effects 2023,when using h264 export new feature

Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)

this can solve but I hope to support all language characters 

[Minjar]

This is a very serious issue, affecting a large part of the population.

[SEIZE NEUF]

To be fair : It affects the MOST part of the population. 
Its a VERY VERY serious issue, and I dont get how can Adobe leaves this bug unsolved for two month. 

[JRusch]

Thought so too 😕

[sintagmático]

Hola! Esta es la solución que encontré. Primero con la versión 23 abrí el proyecto (que ya había sido trabajado en esa versión) y lo guardé como una versión anterior. Luego, ese proyecto nuevo (copia del original) lo pude abrir en la versión 22 y ahí trabajar como siempre.
Igualmente hoy estuve hablando con soporte y me dijeron que el error se da cuando el proyecto (y la exportadación) no están alojados en el disco del sistema. Lo que me parece que Adobe debería corregir.

La captura corresponde a la versión 22, pero en la nueva funciona de la misma manera.
Saludos y suerte!

[SEIZE NEUF]

Hello Adobe folks, 

How can it takes more than a month to fix this ENORMOUS bug ? (And even : how can that kind of bug happen ?) 
My Dropbox root folder is name after my name (Stéphane) and I use Premiere to WORK, so I dont want a workaround using software rendering.
Dont ask why people are moving to Resolve ... 

[fael_leite]

O Media Enconder foi atualizado para a versão 23.2 e aparentemente o bug foi corrigido. Confere?

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Media Encoder was updated to 23.2 and apparently bug was fixed. Check?

[Igor Carcará]

Incrível o descaso da Adobe com o problema. Gastamos dinheiro assinando o software e há quase 2 meses não podemos utilizar a versão mais atual porque ainda não resolveram o problema. Agora, experimente atrasar o pagamento para ver o que acontece...

[Comisión23636984os78]

this -Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.) - worked, yet it´s quite ridiculous that the last update doesn´t support such characters. Really hope you fix that soon.

xoxo jk