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Francis-Crossman17221443
Community Manager
Community Manager
November 25, 2021
Answered

FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

  • November 25, 2021
  • 35 replies
  • 141352 views
This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.
 
We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1
 
The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.
 
If you are experiencing this issue, use one of these options:
  • Please update to version 23.2 where the issue is fixed
  • The following workarounds are for 23.1
    • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
    • Export to a different format, such as Apple ProRes.
    • For H.264 exports only: disable hardware-accelerated encoding.
Correct answer Ann Bens

Update to 23.2.

35 replies

Participant
February 1, 2023

This is a very serious issue, affecting a large part of the population.

Inspiring
February 7, 2023

To be fair : It affects the MOST part of the population. 
Its a VERY VERY serious issue, and I dont get how can Adobe leaves this bug unsolved for two month. 

Participant
February 11, 2023

Thought so too 😕😕

Participant
January 25, 2023

this issue also happen in after effects 2023,when using h264 export new feature

Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)

this can solve but I hope to support all language characters 

Participant
January 23, 2023

A problem that made me lose my mind, I was talking to those interested, but they do not know what to solve the problem .. But after many reviews, I found that the save location must be prominent and one.

 

مشكلة جعلتني أفقد صوابي، كنت أتحدث مع المهتمين لكنهم لا يعلمون ما حل المشكلة .. لكن بعد المراجعات الكثيرة وجدت أن مكان الحفظ يتوجب مكان بارز وواحد ويفضل أن يكون امتداد ملف الحفظ أن يكون بالتنسيق العالمي أو بسطح المكتب وهكذا تم حل المشكلة

Participant
January 23, 2023

I found the solution. Here I wrote to benefit all Arab brothers who faced this problem..

just edit
Known Participant
January 20, 2023

More than one month later, still no update of this "identified problem". Seriously what are you doing guys ? We expect so much service as pro users.

noar

Participant
January 17, 2023

having this issue, too. adding a reply so i can be notified when this issue is fixed

Participant
January 16, 2023

Hi, 

I get this error when exporting my premiere pro video. What I can see I have enough storage on my laptop, so don't think thats the issue. 
Can someone here help me finding out the problem and how to export correctly? 

Many thanks in advance 🙂 

Ann Bens
Community Expert
Community Expert
January 16, 2023
Participant
January 17, 2023

Thank you Ann! 

By reading the disable hardware-accelerated encoding. I changed the encoding settings . performance from hardware encoding to software encoding, and it worked - yay!! 

CCY1978
Participating Frequently
January 14, 2023

Thanks ! Accents on the folder's name was the problem for me ( only since the last update). Now it's OK

Participant
January 11, 2023

Hola 

el problema no era por estar usando caracteres de doble bytes, de hecho yo uso el español como escritura y nouso acentos. Existe un problema con la ruta de exportación, te explico: yo uso un disco externo donde tengo el proyecto completo y las exportaciones las envio a una carpeta en ese disco, carpeta exclusiva para las exportaciones. En un proyecto la reconce bien y exporta bien, en una segunda exportación del mismo proyecto pero donde cambio el formtato (otra línea de tiempo) no lo exporta, y sqale el mensaje: 

 

El importador de archivos detectó una incoherencia en la estructura de archivos de %filename.mp4%. Se ha deshabilitado la lectura y escritura de los metadatos de este archivo (XMP).

 

La solución fue muy extraña (te la comento para que busquen una solución más concreta). Para poder exportar el archivo tube que cambiar el destino de mi disco externo a el escritorio y pude exportar el video que necesitaba. 

 

La solución no es la ideal pero funciona. Lo probe con otros proyectos que me pasaba lo mismo y en todos funcino, como solución rapida para salir del apuro funciona pero no es lo ideal, me pase mas de 3 horas tratando de exportar el archivo y no funcionaba nada, solo al probar algo tan simple como exportar al escritorio funciono. 

 

Espero puedan ocupar esta información y dar una pronta solución, gracias. 

 

Participant
January 9, 2023

Já temos quase 1 mês do lançamento desta versão e até agora não há nenhuma correção disponível? Há alguma previsão? Não quero fazer downgrade nem desabilitar a aceleração de hardware. A solução que encontrei foi salvar os arquivos na raíz do disco, numerados, e depois recortar e renomear.

jbarbphoto
Participating Frequently
January 8, 2023

I had the same problem with folders with accents in Portuguese. It was enough to remove the accents from the folders and it solved it.