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32

FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

Adobe Employee ,
Dec 13, 2022 Dec 13, 2022
This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.
 
We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1
 
The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.
 
If you are experiencing this issue, use one of these options:
  • Please update to version 23.2 where the issue is fixed
  • The following workarounds are for 23.1
    • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
    • Export to a different format, such as Apple ProRes.
    • For H.264 exports only: disable hardware-accelerated encoding.
TOPICS
Error or problem , Export , Hardware or GPU
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correct answers 1 Correct answer

Adobe Employee , Feb 16, 2023 Feb 16, 2023

I'm pleased to announce that Premiere Pro version 23.2 has just been released with a fix for this issue and some other nice features.  Please update to get the fix.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 09, 2023 Mar 09, 2023

  

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replies 435 Replies 435
Community Expert ,
Feb 01, 2023 Feb 01, 2023

You may not have enough free hard drive space.

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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New Here ,
Feb 01, 2023 Feb 01, 2023

merci pour le retour, je vais regarder ça en effet !

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

I understand how frustrating that can be. It's a bug. Sorry about that, Hélène. See these workarounds until a fix is posted: https://community.adobe.com/t5/premiere-pro-bugs/premiere-23-1-export-error-quot-file-importer-detec... I hope the info helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Feb 18, 2023 Feb 18, 2023

I am unable to export my project.
I am getting the following error:
"File importer detected an inconsistency in the file structure...Reading an writing this file's metadata (XMP) has been disabled"
What can I do to fix this...? 

 

Windows 10
19045.2604

Premiere Version 23.1.0

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

Update to 23.2.

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Community Beginner ,
Mar 11, 2023 Mar 11, 2023

Hola! Podrías indicarnos si también se solucionó el problema con las actualizaciones de After Effects? Sigo utilizando la versión 22.0 que no presentaba errores y quiero saber si ya la puedo actualizar. Saludos!

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New Here ,
Jul 20, 2023 Jul 20, 2023

I have the latest version and still im having the problems

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New Here ,
Dec 08, 2023 Dec 08, 2023

I'm also having problems until this day. 

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New Here ,
Nov 25, 2024 Nov 25, 2024

I have installed the HEVC code extension from the Microsoft store but having the same problem. Could you please

Screenshot 2024-11-25 194733.png

help?

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Adobe Employee ,
Nov 25, 2024 Nov 25, 2024

Sorry about that. Could you let us know the Premiere Pro version? Also, let us know the source of the media files. Thanks. ^KR

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New Here ,
Nov 25, 2024 Nov 25, 2024

Version 23.4 source file MP4 formate  . 

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