FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

[Francis-Crossman]

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

1. Launch Adobe Media Encoder.
2. Select File > Add Premiere Pro Sequence.
3. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

1. Hold the option key while launching Premiere Pro.
2. Choose Reset Preferences in the “Reset Options” dialog.
3. Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

1. Do not choose the “Match sequence preview settings” preset in Export mode
2. Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
3. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

[Jonah Lee Walker]

So yea trashing my 23.0 folder in Documents>Adobe>Premiere Pro was the only thing that did anything for me on this. Of course this also seems to coincide with weirdness in the sync settings, as even though I ahve always had it set to Ask my preference, if I sync my settings it downloads and overwrites with the non-working settings. And this seems to haappen evn when I have it set to Always Upload Settings (is there another way to force an overwrite other than, just setting it to always upload?).

And even trashing the folder, and not returning anything but my keyboard shortcuts and the issue returns shortly, and I have to trash the 23 folder to get an export out, and the direct Send to Media Encoder doesn't work either, just does nothing.

This started happening to me with the release of 23.3.0 (Build 61). For a while if I reset all prefernces it would clear the issue, but then it got to where that didn't help.

I am on Intel iMac Pro running Ventura 13.3.1.

[Hiddenpictures Ltd]

Yes, in the end I found the difficult to navigate to folder on Mac: Documents > Adobe >Premiere Pro >23 and then a zillion oddly named Adobe folders and files in which I found Profile - My Username and then layouts. I deleted layouts - nothing no change still no export of restarting. Then I took to wholesale carnage of things inside the 23 folder and when I deleted all the render files i.e.. Adobe Premier Previews > folder name of the project you're working on (why not call previews 'render' files - Adobe have no idea how difficult it is to navigate all this junk with obtuse naming protocols - actually no protocols at all just random -  - or that we ever want to be bothered with what's under the hood - I'm only interested in editing for deadlines to get stuff to clients). ANYWAY deleting the render files did the trick. Only another three hours wasted = three months of free CC please Adobe - that's the real cost of all this nonsense. 

[Guillaume27438553aj07]

salut @Hiddenpictures Ltd ,

Je viens de tester la supression des folders de previews dans Adobe >23 >etc... Ça semble marcher pour le moment..... Comment est-ce possible de nous faire perdre autant de temps pour ça???

En esperant que ça continue de fonctionner avant la prochaine MAJ, je suis d'accord avec toi, quel est le prix de cette absurditée???? Personne chez Adobe ne teste les MAJ??? Vous nous avez fait perdre beaucoup de temps, d'argent et peut-on parler de la confiance de nos clients??

Comment est-il possible que des utilisateurs cherchent et trouvent des solutions à votre place, alors que vous devez être payé à prix d'or pour juste ne rien faire???????????????

[Ahmed Zaky1980]

Sometimes works, sometimes not..@adobe this is a joke really!!!

[CraigTonkin]

These 'solutions' don't work. The only thing that DOES work is dropping back to 23.2

AGAIN, Adobe has hung its paying customers out to dry. I'm trying to deliver content to my clients and this happens?

Stop treating us as Beta testers and just get it fixed. Totally unacceptable.

[George Patay]

Another simple workaround is to open Media Encoder and arrange Premiere and ME side by side. Drag the sequence you want to export from Premiere to Media Encoder.   This has worked for me without fail. 

[Michael Grenadier]

great tip.  Amazing all the hidden stuff available in Premiere...  I know many people think workarounds are a pain, but for me, it's about getting the job done (particularly if the client's sitting behind you).  

[David Munyaneza]

I am able to import and edit videos, but I can't be able to export it. When I press to export nothing shows up.

[Ishan Y]

Hey David,

I'm sorry to hear about this. Could you try resetting your preferences and let us know how it goes? Please confirm your current Premiere Pro version as well. Can you export if you go to File > Export > Send to Media Encoder? 

Thanks,

Ishan

[David Munyaneza]

It worked thank you so much. I had to reset my preferences setting.

Get Outlook for iOS<>

[schnerpf]

To all of you: Downgrade to 23.2 and all will be good. Cheers!

[Sou o Biguá]

Desde a última atualização não consigo exportar os arquivos para o adobe media enconder o que vem gerando problemas nos meus trabalhos.

Gostaria que fosse resolvido o mais breve possível.

[Peru Bob]

Revert to the previous version.

[Francis-Crossman]

This is a known issue that we are working on.  Please see the workarounds here: https://community.adobe.com/t5/premiere-pro-bugs/known-issue-export-mode-fails-to-load-in-premiere-p...

[Ravi282945429qm8]

Nothing happens when i click in export please somebody help 

[Peru Bob]

Click on the sequence to have the sequence panel highlighted in blue, and you will have the export option.

[Ann Bens]

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[SarahJordan7]

Hello,

I have been trying to export this video all morning and cannot get off of this screen. I tried the command + M option to export media in that way but it did not work. I was able to export the video as a .mov last night but wanted to change the audio levels on some of my clips.

Please let me know if anyone has advice on how to fix this, thanks!

[Ann Bens]

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[Walter2864017459ph]

As stated...hold down Shift when opeing premiere and select "Reset app preferences" fixed my spinning wheel

[IM194756929]

Is this problem resolved yet? Can we use the latest version and do a quick export?

[MarekMularczyk]

I've had no problems exporting, although I'm on Windows  😉

[CraigTonkin]

Well its only a matter of time as Adobe has said the bug is across all platforms. So enjoy you sub-standard Windows experience 🙂

[Jonah Lee Walker]

So not sure if this is temporary or not, but after today's Premiere Pro updates the release version still has the bug, but at least for now the 23.5.0 Build 24 is allowing me to export from Premiere Pro, and with the previous version the Beta shared the bug with the release version for me. It doesn't mention the issue in the new features though so it could just be it is working for the moment, but worth a try.

[drigo_who]

This is rediculous, stop making new features and just get the software to work!!!